Library and Resident Supervisor

The Royal Borough of Windsor & Maidenhead; Windsor; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

Local Government Pension scheme with 3

Additional Voluntary Contribution (AVC

Free employee parking

Give As You Earn scheme

Instant Reward Scheme

Employee Assistance Programme

Discounts for retailers

Job summary

The Royal Borough of Windsor and Maidenhead is recruiting a Library and Resident Services Supervisor for 33.75 hours per week, with hybrid working and a salary of £30,193 - £34,104 per annum (pro rata £27,540.84 - £31,108.30).

You will line manage frontline staff, ensure high quality library and resident contact services, and work with partners to broaden support for residents. This is a hands-on supervisory role with leadership across multiple locations.

Qualifications

• Experience leading frontline staff in a busy public service environment.
• Proven ability to manage staff performance, induction and welfare.
• Strong customer service orientation with a calm, professional approach.

Responsibilities

• Line manage frontline staff and provide coaching to ensure high service standards.
• Balance workloads and staffing across library locations.
• Oversee the presentation and use of library spaces to remain welcoming.
• Support residents with information access and digital skills.
• Promote services and opportunities for income generation where appropriate.
• Act as Deputy RPBS for building health and safety across locations.

Skills

Staff management

Customer service

Leadership

IT literacy

Tools

Library IT systems

Job description

We have an exciting opportunity for a Library and Resident Services Supervisor to join us!

This is a 33.75 hours per week, permanent role with hybrid working, and a salary of £30,193 - £34,104 per annum (27,540.84 - £31,108.30 pro rata per annum)

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Library and Resident Services Supervisor to join our Libraries and Resident Services team.

The Role:

As a Library and Resident Contact Supervisor, you will help ensure our libraries provide a consistently high-quality, safe and welcoming service.

You will line manage frontline staff, supporting and motivating colleagues to provide excellent library, information and resident contact services. You will manage staffing and workloads across library locations and provide frontline cover when required.

A key part of the role is ensuring residents receive the right help at the right time. This could mean helping someone find their next book, answering an enquiry about council services, supporting a resident to access information online, helping someone develop their digital skills or connecting them with another council service or community organisation.

You will report to the Team Leader for Library Operations

Your role will involve:

• Managing staff performance, induction, training, probation and absence;
• supporting colleagues to handle challenging or confrontational situations calmly and professionally;
• overseeing the effective use and presentation of library spaces and help ensure they remain welcoming and trusted community spaces;
• working with volunteers, charities, community organisations, council colleagues and other partners to broaden the support available to residents;
• supporting activities and initiatives that help tackle social isolation and loneliness;
• overseeing local stock management and ensure customers benefit from our physical and digital library offer;
• helping promote library services, activities and spaces and identify opportunities for income generation;
• supporting health and safety arrangements as a Deputy Responsible Person for Building Health and Safety (RPBS) for one or more locations; and
• This is very much a hands‑on supervisory position. Alongside managing people and services, you should be comfortable stepping onto the frontline and working directly with residents whenever the service needs you.

What we are looking for:

We are looking for someone who is approachable, organised and resilient, with strong leadership skills and a real commitment to excellent public service.

You will have experience of:

• leading, motivating and effectively managing staff;
• working in a busy, frontline customer-focused environment;
• prioritising workloads and balancing competing demands;
• handling a wide variety of customer enquiries and identifying what a customer really needs;
• dealing confidently and professionally with challenging situations; and
• using IT systems to support service delivery and helping other people use them effectively.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance. (Amend if the role can be carried out remotely)
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

If you wish to discuss this position informally, please contact:

Maggie Ross 01628 796461 [e-mail]

Angela Huisman 01628 685641 [e-mail]