Library & Heritage Customer Experience Champion

Oldham; Oldham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Gym discount

Staff discount scheme

Cycle to Work

Wellbeing support

Job summary

Oldham Council's Heritage, Libraries & Arts service is seeking a Customer Experience Assistant to help deliver an excellent customer experience across libraries and archives, serving diverse users and stakeholders.

The role includes assisting with ICT and information enquiries, and working a rota that includes evenings and Saturdays at Lees and Royton libraries, on a permanent contract for 18.5 hours per week.

Qualifications

• Experience in a library, museum, heritage, visitor, leisure attraction or customer services environment.
• Experience using IT databases and internet searches.
• Excellent interpersonal and communication skills with the ability to engage a diverse customer base.
• Ability to respond to and manage difficult situations.

Responsibilities

• Deliver excellent customer service at all times and provide safe, welcoming services accessible to all users.
• Respond to enquiries with accurate, high-quality information including council, tourist, business, health, local and collections information.
• Assist customers with ICT and new technologies; work rota includes evenings and weekends.

Skills

Library/Customer services

IT databases

Interpersonal skills

Difficult situations

Job description

Oldham Council's Heritage, Libraries & Arts service is seeking a Customer Experience Assistant to help deliver an excellent customer experience across libraries and archives, serving diverse users and stakeholders.

The role includes assisting with ICT and information enquiries, and working a rota that includes evenings and Saturdays at Lees and Royton libraries, on a permanent contract for 18.5 hours per week.