Senior Library Assistant

Cheshire East Council; Nantwich; Hybrid; GBP 22.000 - 28.000; Teilzeit

Benefits dieser Stelle

34 days annual leave

Hybrid/remote working where possible

37-hour week

Salary sacrifice green car scheme

Salary sacrifice white goods

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Zusammenfassung

Cheshire East Council is seeking a Senior Library Assistant to supervise Library Assistants and ensure smooth operation of the branch. The role covers staffing, financial processes and deputising for the Library Manager, with hybrid duties across Nantwich and Crewe Libraries.

You will deliver a compliant, efficient, high‑quality library and customer access service, acting as a first point of contact for customers and supporting digital access.

Qualifikationen

• Strong customer service and communication skills.
• Experience in a public library environment.
• Ability to supervise a small team and work collaboratively.
• Confidence using IT systems and supporting customers with digital access.
• A genuine interest in books, learning, and community engagement.

Aufgaben

• Oversee day-to-day library operations, staffing and financial processes.
• deputise for the Library Manager and act as responsible person for the building when needed.
• Supervise Library Assistants and oversee daily routines, provide front-line customer service.
• Handle enquiries, resolve issues and support customer access services.
• Organise activities and maintain admin processes, finance and business systems; support wider council services.

Kenntnisse

Customer service

Public library experience

Team supervision

IT literacy

Reading & community engagement

Jobbeschreibung

The Senior Library Assistant supervises Library Assistants and ensures the smooth running of a branch, responsible for property issues, banking and timetabling staff to deliver excellent customer service.

An exciting opportunity has become available to work in Cheshire East Libraries as a Senior Library Assistant. This involves splitting your time between Nantwich and Crewe Libraries, based at Nantwich Library 0.47 FTE (17.5 hours) over a two-week timetable as follows:

Week 1: Monday 9:30-17:00 Nantwich, Friday 9:00-18:00 Crewe, Saturday 9:00-13:00 Nantwich

Week 2:Monday 9:30-17:00 Nantwich, Friday 9:00-18:00 Crewe

As a Senior Library Assistant, you will take responsibility for the day‑to‑day operation of the library, including staffing and financial processes, while deputising for the Library Manager as required and, at times, acting as the responsible person for the building. You will play a key role in ensuring the delivery of a compliant, efficient and high‑quality library and customer access service, while supervising Library Assistants and overseeing daily routines. As a prominent front‑facing member of staff, you will act as a first point of contact for customers, confidently handling enquiries and resolving issues. You will also be responsible for overseeing administrative processes, finance and business systems. In addition, you may organise and deliver activities, contribute to maintaining a welcoming and safe community environment, and support the delivery of wider council services through the customer service point. Flexibility is essential, as you may occasionally be required to work at different locations across Cheshire East to support operational needs. This role is diverse with no one day the same, for more information on the role please view the "in this job you will" section within the attached JDPS document.

About you

• Strong customer service and communication skills
• Experience in a public library environment
• Ability to supervise a small team and work collaboratively
• Confidence using IT systems and supporting customers with digital access
• A genuine interest in books, learning, and community engagement

In return we are able to offer:

• Enhanced annual leave- Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part‑time staff)
• Flexible working pattern- Enjoy a 37-hour standard full-time work week with the added perks of flexi‑time and hybrid/remote working arrangements where possible. Your work‑life balance just got a whole lot better
• Salary sacrifice green car scheme- Drive green and save green! Lease a brand‑new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big‑ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension-Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well‑led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award‑winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

For any technical enquiries please email [e-mail].

To find out more about the essential and desirable criteria for the role please view the attached job description specification document and/or contact Cath Rowley on 01270 375361 or [e-mail].