Library Experience Advisor (two posts available)

The University of Manchester; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Health and wellbeing services

Additional paid annual leave

Christmas period closure

Job summary

The University of Manchester is seeking two Library Experience Advisors to join the Library Experience Team on campus. You will create a welcoming environment by delivering friendly, user-focused assistance across library sites, helping visitors have a positive and productive experience.

You will support users, connect them with services and spaces, and provide in-person and online help while contributing to a well-managed, accessible library environment.

Responsibilities

• Support library users directly, helping them navigate library systems, databases and collections.
• Connect users with library services, resources and spaces.
• Provide clear, responsive and supportive help in person and online.
• Contribute to maintaining welcoming, accessible and well managed library environments.

Job description

We are looking for two Library Experience Advisors to join our friendly Library Experience Team. You’ll play a key role in creating a welcoming environment by offering friendly, user focused support across our library sites, helping ensure every visitor has a positive and productive experience.

About The Role

In this role, you will:

• Support library users directly, helping them navigate and confidently use library systems, databases and collections.
• Connect users with library services, resources and spaces.
• Provide clear, responsive and supportive help in person and online.
• Contribute to maintaining welcoming, accessible and well managed‑ library environments.

The role is campus based.

About The Library Experience Team

The Library Experience Team serves as the first point of contact, handling membership applications, customer enquiries as well as accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.

Recruitment Process

We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, hospitality, retail or community services.

Other Requirements

• To work assigned shift patterns
• To work at any Library site as required
• To be flexible in relation to hours of work as may be reasonably requested from time to time
• To wear branded clothing

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

Name: Paul Ralphs, Assistant Library Experience Manager

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.