Library Experience Coordinator

Manchester Metropolitan University; Manchester; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Job summary

Manchester Metropolitan University is seeking a Library Experience Co-ordinator to lead the daily service delivery and operations across our busy library environment.

You will oversee Library Experience Advisers and Assistants, ensuring exceptional customer service both in person and online, while collaborating with other managers on strategic projects within the university’s objectives.

Qualifications

• Has experience delivering high-quality customer service and strong communication skills.
• Has managed or supervised a team in a customer-facing environment.
• Can identify and resolve day-to-day operational issues effectively.
• Enjoys supporting and developing team members.

Responsibilities

• Lead day-to-day service delivery and operational activity.
• Respond positively and promptly to customer feedback and escalated complaints.
• Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online.
• Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives.

Skills

Customer service

Communication

Team leadership

Operational issue resolution

People development

Job description

• Do youhave experience of managing or supervising a team in a busy customer focused environment?
• Are you looking for a new challenge?
• Can you bring your skills and experience to a library setting?

If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you!

About the Role

As a Library Experience Co-ordinator, you will:

• Lead day-to-day service delivery and operational activity
• Respond positively and promptly to customer feedback and escalated complaints
• Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
• Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives

This is a full-time permanent vacancy(35 hours per week). Evenings, weekend, and bank holiday working may be required.

About you

We are looking for someone who:

• Has experience delivering high-quality customer service and strong communication skills
• Has managed or supervised a team in a customer-facing environment
• Can identify and resolve day-to-day operational issues effectively
• Enjoys supporting and developing team members

Further details can be found in the person specification section of the attached Job Description.

We recognise that people may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can contribute, we encourage you to apply.

Please note: Interviews are provisionally scheduled for 11 and 12 November 2026. As rescheduling may not be possible, we strongly encourage applicants to make a note of these dates before submitting their application.

Further information:

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme andbest meetthe essential criteria will be offered an interview.

£31,236 to £34,610. Grade 6

Should you have any questions, please contact the hiring manager, Dayna Dawson, at [e-mail].