Library Experience Advisor (two posts available)

University of Manchester; Manchester; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Health and wellbeing services

Annual leave entitlement

Christmas closure

Job summary

The University of Manchester is seeking two Library Experience Advisors for its Library Experience Team. You will create a welcoming environment by delivering friendly, user-focused support across library sites, helping ensure every visitor has a positive and productive experience.

The role is campus-based with potential hybrid working arrangements; you will support users in navigating library systems, connecting them with services and providing clear, in-person and online help.

Qualifications

• Support library users directly, helping them navigate and confidently use library systems, databases and collections.
• Connect users with library services, resources and spaces.
• Provide clear, responsive and supportive help in person and online.
• Contribute to maintaining welcoming, accessible and well managed‑ library environments.

Responsibilities

• Support library users directly, helping them navigate and confidently use library systems, databases and collections.
• Connect users with library services, resources and spaces.
• Provide clear, responsive and supportive help in person and online.
• Contribute to maintaining welcoming, accessible and well managed‑ library environments.

Job description

We are looking for two Library Experience Advisors to join our friendly Library Experience Team. You’ll play a key role in creating a welcoming environment by offering friendly, user focused support across our library sites, helping ensure every visitor has a positive and productive experience.

About the Role

In this role, you will:

1. Support library users directly, helping them navigate and confidently use library systems, databases and collections.
2. Connect users with library services, resources and spaces.
3. Provide clear, responsive and supportive help in person and online.
4. Contribute to maintaining welcoming, accessible and well managed‑ library environments.

The role is campus based.

About the Library Experience Team

The Library Experience Team serves as the first point of contact, handling membership applications, customer enquiries as well as accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.

Recruitment Process

We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, hospitality, retail or community services.

If you require any reasonable adjustments throughout the recruitment process, please let us know.

1. Shortlist
   As a first element of the shortlisting process, we will assess candidate’s applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.
2. Interview
   Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.

Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.

Other requirements

• To work assigned shift patterns
• To work at any Library site as required
• To be flexible in relation to hours of work as may be reasonably requested from time to time
• To wear branded clothing

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to [e-mail].

Any CV’s submitted by a recruitment agency will be considered a gift.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

Name: Paul Ralphs, Assistant Library Experience Manager

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.