Library and Digital Advisor

Trafford Council; Trafford; On-site; GBP 13,000 - 17,000; Part time

Benefits offered by this job

Generous Leave

Hybrid work options

Wellbeing programmes

Job summary

Trafford Council is seeking a Library and Digital Apprentice/Advisor to work across several libraries, delivering services and helping with events, stock, and customer support. You will assist residents, signpost services, and promote digital resources.

As a digitally aware role, you will help customers access online services and navigate both digital and in-person enquiries, joining a friendly team across multiple library locations with flexible hours.

Qualifications

• Enthusiastic and motivated; able to work with customers.
• Excellent interpersonal and communication skills.
• Numerate and literate; proactive and flexible.

Responsibilities

• Deliver services across several libraries in the borough.
• Move around library buildings and support events and activities.
• Manage stock and assist with setting up furniture and equipment.
• Signpost residents, assist with accessing council services, and handle digital and face-to-face enquiries.
• Promote online resources and contribute to back-office processes including stock management and banking.
• Support library volunteers and help run diverse community programmes.

Skills

Customer service

Communication

Team player

Numerate

Literacy

Pro-active

Interpersonal skills

Job description

Working Pattern: Various hours

Working Arrangement: Trafford Libraries are open between 10am and 5pm weekdays and 10am and 4pm Saturdays; most libraries also open until 7pm at least once a week. We also deliver additional activities and events throughout the year, outside our core business hours.

Interview Date/Type: Week commencing 5th Oct 2026 / Face to face

About the Role…

Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford.

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help we ensure our workplace values are at the heart of everything we do.

We recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our Council, so we particularly welcome applications from minority, marginalized and diverse groups, and we in turn promise a fair and unbiased recruitment process.

A vacancy has become available within our team that we need to recruit for to enable us to continue to build on our successes and we are keen to bring in new skills, abilities, and ideas into the team.

Trafford Libraries is a vibrant and exciting place to work, with a fantastic team in place keenly focused on providing exceptional customer care to our residents and visitors and delivering valued support services to our communities.

This is a great time to join us as we are forward thinking and innovative in our ways of interacting with our customers. If you have what we are looking for then we want to hear from you.

About You…

Your style and approach will reflect our values and behaviours: you will be enthusiastic, motivated and have a strong desire to work with customers. You will also be a team player, able to work under pressure and using your own initiative. You will have excellent interpersonal and communication skills plus a positive attitude. You will need to be numerate, literate, flexible and pro-active

About the Role

As a Library and Digital Apprentice/Advisor, you will be working as part of a busy team delivering services across several Libraries in the borough.

This is a varied, hands‑on role in a busy library environment. You will spend much of your time moving around library buildings, supporting events and community activities, managing stock, and helping to set up and move furniture and equipment. As the role includes regular manual handling, candidates should be comfortable with physical tasks. Training and guidance will be provided to enable staff to carry out all duties safely and confidently.

As a customer-facing role, you will also support a range of council departments by providing information, signposting services, assisting residents with accessing council services, and helping customers navigate both digital and face‑to‑face enquiries. You will act as an ambassador for the council, delivering excellent customer service, promoting available services, and ensuring residents receive the support they need in a professional, friendly and inclusive manner.

The role of the library service is to deliver against our Universal Offers – developed for public library services which are:

• Reading
• Information and Digital
• Culture and Creativity
• Health and Wellbeing

These core promises shape the services we offer, and therefore the role of Library and Digital Advisor.

You will promote and encourage the benefits of reading for pleasure and help support people when loaning/returning/renewing items, as well as searching for and reserving stock.

You will play a key role in developing and running a wide range of activities and events across libraries, including children’s activities such as Storytime and Rhymetime, craft activities and themed events during school holidays. You will also support a variety of adults/focused groups such as Art, Crafts and Reading and facilitate special events such as author talks and theatre productions.

You must be digitally aware and able to assist customers with requests for information and signposting services, as well as providing customers ‘hands on’ support to get online.

You will be responsible for promoting and contributing to all our online and social media resources and will play a part in our back‑office processes and procedures which are vital for maintaining a successful library service (such as stock management and banking).

You will also help us to support our library volunteers who are part of our team and provide invaluable support to our busy service.

Additional Information…

Trafford libraries is structured into two geographical areas. The North Area comprises Limelight (Old Trafford), Partington, Stretford, Town Hall, Urmston and Woodsend Libraries whilst the South Area comprises Altrincham, Coppice, Hale, Sale and Timperley Libraries.

Flexibility will be required to work across all open hours which are 10am to 5pm or 7pm Monday to Friday and 10am to 4pm on Saturday. In addition, there will be occasions where work is required outside of these hours to support the delivery of key events and activities, such as the occasional Sunday or later in the evening.

Due to the nature of our fast-paced service, there will be an expectation for staff to work across our sites and be flexible in their shift pattern from time to time.

To discuss the role in more detail, please contact James Cooper (Library Coodinator) on 0161 912 4511 or Email [e-mail], or Charlotte Williams (Library Coordinator) on 0161 912 5933 or [e-mail]

Find Out More….

For the full details of this opportunity, please refer to the role profile linked below.

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

Make an Impact. Apply Today....

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at [e-mail]

After reviewing the role profile and submitting your application, successful candidates will be invited to a values-based interview to learn more about your skills and experience. This is your opportunity to show how you connect with our EPIC values and can contribute to our vision.