Library Experience Lead - Team Builder & Service Innovator

Manchester Metropolitan University; Manchester; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Job summary

Manchester Metropolitan University is seeking a Library Experience Co-ordinator to lead the daily service delivery and operations across our busy library environment.

You will oversee Library Experience Advisers and Assistants, ensuring exceptional customer service both in person and online, while collaborating with other managers on strategic projects within the university’s objectives.

Qualifications

• Has experience delivering high-quality customer service and strong communication skills.
• Has managed or supervised a team in a customer-facing environment.
• Can identify and resolve day-to-day operational issues effectively.
• Enjoys supporting and developing team members.

Responsibilities

• Lead day-to-day service delivery and operational activity.
• Respond positively and promptly to customer feedback and escalated complaints.
• Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online.
• Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives.

Skills

Customer service

Communication

Team leadership

Operational issue resolution

People development

Job description

Manchester Metropolitan University is seeking a Library Experience Co-ordinator to lead the daily service delivery and operations across our busy library environment.

You will oversee Library Experience Advisers and Assistants, ensuring exceptional customer service both in person and online, while collaborating with other managers on strategic projects within the university’s objectives.