Library & Community Hub Lead (Hybrid/Flexible)

Cardiff Council; Cardiff; Híbrido; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous annual leave

Flexi working scheme

LGPS pension scheme

Training & development

Equality networks

Hybrid working opportunities

Wellbeing support

Cycle to Work

Descripción de la vacante

Cardiff Council is seeking a committed Senior Hub Officer Library to join the Central Library Hub Team in Cardiff. You will help deliver a full library service, support hub events, provide friendly front-line customer service, and assist residents with Housing Benefit, Council Tax Reduction and other council services.

The role supports hybrid working and offers opportunities for training and development. Weekend/evening rota, mentoring colleagues, and working with partners to maximise hub use

Formación

• To provide a professional, high quality, customer focused face-to-face service.
• To ensure delivery of a full Library service, creating book displays, quality-checking bookshelves and ensuring service delivery maintains a high standard.
• To encourage new Library members & provide an informative customer focused Library service.
• To assist with the promotion of library related services through participation in events, story times, displays and exhibitions – including school visits.
• To advise on all aspects and a wide range of general Council services resolving enquiries at the first point of contact wherever possible.
• To encourage financial and digital inclusion by providing practical assistance and advice.
• To resolve enquiries wherever possible at first customer contact, where this is not possible refer to other officers or sections following agreed referral processes.
• To act as a customer advocate taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity.
• To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team, providing cover for other officers, contributing to the work of the team as a whole, and changing location at short notice as required.

Responsabilidades

• The delivery of a full Library service and participation in the delivery of Hub/Library events, such as Story time, Rhyme time, Book clubs etc.
• Supporting customers using Hubs & Libraries, provide customer focused delivery of Hub & Library services and information provision.
• To act as a mentor and to provide support to other officers. Engage with partners to maximise the use of the Hub to include supporting and arranging events & encouraging tenant participation.

Descripción del empleo

Cardiff Council is seeking a committed Senior Hub Officer Library to join the Central Library Hub Team in Cardiff. You will help deliver a full library service, support hub events, provide friendly front-line customer service, and assist residents with Housing Benefit, Council Tax Reduction and other council services.

The role supports hybrid working and offers opportunities for training and development. Weekend/evening rota, mentoring colleagues, and working with partners to maximise hub use