Part-Time Community Hub Advisor

Blaenau Gwent County Borough Council; Wales; On-site; GBP 17,000 - 22,000; Part time

Job summary

Blaenau Gwent County Borough Council is seeking an enthusiastic Community Hub Representative to join our Libraries-based team. You will be the first point of contact for residents, handling enquiries across multiple channels and guiding customers through council services.

You will deliver a friendly, professional experience while promoting self-service options and assisting with digital access. Prior customer service experience is essential, with strong communication and IT skills in a

Qualifications

• Previous experience in a customer service role is essential.
• Excellent communication and listening skills.
• Empathy, patience and resilience when dealing with challenging situations.

Responsibilities

• Handle a high volume of enquiries face to face, by phone, email and digital channels.
• Deliver professional, friendly and efficient customer experience.
• Provide accurate information, advice and support across council services.
• Resolve enquiries at first point of contact where possible.
• Record customer information accurately using council systems.
• Work with service areas to ensure issues are resolved.
• Promote self-service options and online services.

Skills

Customer service

Communication

IT skills

Multitasking

Tools

Microsoft Office

Job description

Blaenau Gwent County Borough Council is seeking an enthusiastic Community Hub Representative to join our Libraries-based team. You will be the first point of contact for residents, handling enquiries across multiple channels and guiding customers through council services.

You will deliver a friendly, professional experience while promoting self-service options and assisting with digital access. Prior customer service experience is essential, with strong communication and IT skills in a