Senior Library Assistant — Community & Digital Skills (Hybrid)

Gateshead Council; Gateshead; Hybrid; GBP 28,000 - 29,000; Part time

Benefits offered by this job

Competitive salary

Local Government Pension

28 days annual leave (32 after 5 years

Hybrid working

Learning & Development

Cycle to Work

Salary sacrifice car scheme

Discounts via VIVUP

Job summary

Gateshead Council is seeking a Senior Library Assistant to deliver high quality library and heritage services across Gateshead. You will supervise staff, run events, support daily library operations and help residents access information, digital skills, reading opportunities and support services.

You will work in a welcoming, customer-focused environment with hybrid working options and a commitment to inclusive spaces.

Qualifications

• Genuine passion for books, reading, arts, culture or heritage.
• GCSE English and Maths at Grade 4/C or above (or equivalent).
• Confident with digital technology and IT systems.
• Excellent communication and interpersonal skills.
• Collaborative and able to work in a team or independently when required.
• Experience in a library, community setting, or customer-focused environment.
• Strong commitment to delivering excellent customer service and welcoming, inclusive spaces.

Responsibilities

• Deliver and facilitate promotional activities and events within libraries and with partners.
• Supervise Library Assistants and manage building operations.
• Engage residents to use library services and promote reading.
• Provide IT support and digital guidance to users.
• Signpost residents to housing, unemployment, debt/finance and health services.
• Ensure health and safety of the building and report concerns.
• Provide clerical duties including stock management and cash handling.
• Assist customers including occasionally challenging behaviour.

Skills

Passion for books

Communication skills

Digital literacy

Teamwork

Independent working

Education

GCSE English and Maths (4/C or above)

Job description

Gateshead Council is seeking a Senior Library Assistant to deliver high quality library and heritage services across Gateshead. You will supervise staff, run events, support daily library operations and help residents access information, digital skills, reading opportunities and support services.

You will work in a welcoming, customer-focused environment with hybrid working options and a commitment to inclusive spaces.