Hybrid Library Customer Experience Officer

Enfield Council; Wormley; Híbrido; GBP 21 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

LGPS pension

Hybrid/remote working

Up to 32 days annual leave + 8 public/

Season ticket loan

Career development & training

Employee Assistance Programme

Health and leisure discounts

Tax-free bikes for work

Sabbatical for Social Workers (where/2

Resumo da oferta

Enfield Council is seeking staff to deliver excellent customer service across its nine libraries, with access to up-to-date resources, Wi-Fi and public computers. The role supports a diverse community and requires a helpful, organized approach with strong communication skills.

The council offers the Local Government Pension Scheme, generous leave, hybrid working patterns, season-ticket loans, career development, an Employee Assistance Programme, bike scheme, and other staff benefits.

Qualificações

• Excellent customer service skills and genuine interest in helping people.
• Good IT skills and sound knowledge of Microsoft Office.
• Clear communicator with customers and team members.
• Organised and methodical with attention to detail.
• Empathetic and understanding; libraries experience preferred.

Responsabilidades

• Deliver high-quality customer service across library services.
• Assist visitors with information, resources and referrals.
• Support library operations and events where needed.

Conhecimentos

Exceptional customer service

IT skills

Communication skills

Attention to detail

Organised and methodical

Empathy

Libraries experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Enfield Council is seeking staff to deliver excellent customer service across its nine libraries, with access to up-to-date resources, Wi-Fi and public computers. The role supports a diverse community and requires a helpful, organized approach with strong communication skills.

The council offers the Local Government Pension Scheme, generous leave, hybrid working patterns, season-ticket loans, career development, an Employee Assistance Programme, bike scheme, and other staff benefits.