IT Apprentice

Primary Goal; Sunderland; On-site; Full time

Benefits offered by this job

Comprehensive training

Access to online resources

Networking opportunities with other apprentices

Job summary

A training provider in IT is seeking apprentices for a Level 3 Information Communications Technician role in Sunderland. This apprenticeship offers comprehensive training including hands-on IT support experience in schools. You will learn to install and maintain IT hardware, provide troubleshooting support, and develop your technical skills. The successful candidate will have a passion for technology, relevant GCSEs, and a commitment to learn. This role is full-time, Monday to Friday, with a focus on career advancement in IT.

Qualifications

• Passion for technology and eagerness to start a career in IT.
• Ability to provide first-line IT support.
• Willingness to learn and adapt to various technical tasks.

Responsibilities

• Provide IT helpdesk support to schools.
• Install and maintain IT hardware.
• Support staff and pupils with IT equipment.

Skills

IT support

Networking

Server hardware

Software troubleshooting

Customer service

Education

GCSE Grade 9 – 4/A – C in English and maths

Tools

CompTIA

Virtual Labs

Helpdesk software

Job description

You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology?

By Choosing Primary Goal As Your Training Provider, Not Only Will You Be Learning Whilst You're Earning, You Will Also Be Keeping Up To Date With The Latest Technology. At The Same Time, CompTIA Learning Content Is At The Heart Of Our Delivery, And We Will Provide You With The Knowledge For Your Level 3 Information Communications Technician Apprenticeship. By Using CompTIA Practice, Learn, And Labs Provided To You As Part Of Your Apprenticeship, You'll Be Able To Prepare Yourselves For The Following Exams:

• CompTIA A+ (Exam 1 and 2)
• CompTIA Cloud Essentials

Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of Tyne Coast Academy Trust, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we provide our apprentices. You won’t be left to figure things out on your own; we will support you throughout your apprenticeship journey, working closely with your employer.

Job Purpose

Provide first-line IT support to TCAT schools for all aspects of IT infrastructure, including networking, server hardware, and software, resolving support issues with guidance from team members and skills learnt from the apprenticeship and on-the-job training.

Key Result Areas

• Provision of an IT helpdesk support service to schools.
• Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware.
• Support school and central team staff and pupils with the use of IT equipment and software.
• Undertake IT equipment repairs.
• Install computer software as required.
• Provide support for in‑school events requiring IT equipment/support, including assemblies, visiting speakers, parents' evenings, etc.
• Complete any ad hoc project work, as required.
• Attend and fully complete education courses and assessments that are part of the apprenticeship programme.
• The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

Variation in the Role

Given the dynamic nature of the role and structure of TCAT, it must be accepted that, as the Trust’s work develops and changes, there will be a need for adjustments to the role and responsibilities of the post. The duties specified above are, therefore, not to be regarded as either exclusive or exhaustive. They may change from time to time commensurate with the grading level of the post and following consultation with the member of staff.

Equality and Diversity

TCAT is committed to equality and diversity for all members of society. The trust will take action to discharge this responsibility but many of the actions will rely on individual staff members at the Trust embracing their responsibilities with such a commitment and ensuring a positive and collaborative approach to Equality and Diversity. This will require staff to support TCAT’s initiatives on Equality and Diversity which will include embracing development and training designed to enhance practices and the experiences of staff, students and visitors to the trust with an all-inclusive approach that celebrates differences. Failure to embrace these commitments may lead to formal action. If you as a member of staff identify how you or the academy trust can improve its practice on Equality and Diversity, please contact the Chief Operating Officer.

Health and Safety

All members of staff have a duty to maintain safe and clean conditions in their work area and co-operate with TCAT on matters of Health and Safety. This will include assisting with undertaking risk assessments and carrying out appropriate actions as required. Staff are required to refer to the Trust and safety policies in respect to their specific duties and responsibilities.

Learning & Development

All staff are required to participate fully in TCAT Learning & Development programmes and have a responsibility to identify their own professional development needs in conjunction with their line manager.

Commitment to Safeguarding Vulnerable Groups

TCAT is committed to safeguarding and the prevent duty. Ensuring safeguarding arrangements to protect children, young people and vulnerable groups meet all statutory and other government requirements, promote their welfare and prevent radicalisation and extremism. TCAT expects all staff and volunteers to share this commitment.

The successful candidate will need to complete the school’s application form under the safer recruitment requirements.

The Training You Will Be Provided With

• Comprehensive introductory modules to technical concepts
• Level 3 Information Communications Technician apprenticeship standard
• Training for all pathways of your IT career (support technician, network technician, digital communications technician)
• Specialising in a portfolio of evidence for the Support Technician pathway
• e-learning training materials
• Bi‑weekly virtual classroom training on all options of the apprenticeships
• Access to virtual labs to develop technical competency
• Monthly work‑based coach visits and competency checks
• 9 am – 5 pm Support desk for technical support
• Personal Learning and Thinking Skills and Key Skills development
• Option for vendor and technical certificates – e.g. CompTIA

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions, and support. Our apprentices love being able to help each other!

As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real‑time advice and support.

Accountable to: Director of IT Learning and Services

Working Week

Full-time Monday to Friday.

Salary

National Apprenticeship wage.

Essential Qualifications: GCSE Grade 9 – 4/A – C in English and maths.

Desired Qualifications: GCSE or Level 2 qualification in an IT‑related subject.

Expected Duration: 15 months and 4 Months End Point Assessment.

Where a Primary Goal Apprenticeship Can Take You

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

PLEASE NOTE

We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for.

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application.

For more information, please visit the UK ENIC website, www.enic.org.uk

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for the interview. Please discuss any requirements that you may have with the Recruitment Team.

Please note that all apprenticeship offers are subject to eligibility checks conducted by Primary Goal. While the organisation is undertaking recruitment, successful candidates must meet the required apprenticeship funding and programme eligibility criteria before training can commence.

Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.