Level 2 Desktop Support Tech - Night Shift (London)

Apex Systems; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Travel paid

Job summary

Apex Systems is seeking a Desktop Support Technician - Level 2 for onsite work in the London area. You will provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals, troubleshooting escalated issues from Level 1, and deploying IT systems.

You will manage user accounts in Active Directory, support VPN and remote access, imaging and OS/application upgrades, and contribute to IT security initiatives.

Qualifications

• Associate or Bachelor’s degree in IT/CS or related field.
• 2+ years of IT support, desktop support, or help desk experience with escalation/fix focus.

Responsibilities

• Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve escalated hardware and software issues from Level 1.
• Install, configure, and upgrade operating systems and applications.
• Manage user accounts, permissions, and access in Active Directory.
• Support LAN, Wi‑Fi, VPN, and remote access connectivity.
• Deploy and manage desktop imaging for rollouts/replacements.
• Assist IT security initiatives including antivirus and encryption.
• Create and maintain technical documentation and knowledge base articles.
• Provide training and mentorship to Level 1 staff.
• Collaborate with system admins and network engineers on complex issues.
• Track IT assets, licenses, and deployments.
• Participate in IT projects and system upgrades.
• Ensure timely issue resolution and SLA adherence.

Skills

Analytical thinking

Communication skills

Independent worker

Collaboration

Customer-focused

Education

Associate or Bachelor’s degree in IT/CS

Tools

Windows

macOS

Microsoft 365

Active Directory

Group Policy

Exchange

DNS

DHCP

TCP/IP

VPN

Remote Desktop

ServiceNow

Jira

SCCM

MDT

Intune

Cybersecurity basics

Patch management

PowerShell

Bash

Python

Job description

Apex Systems is seeking a Desktop Support Technician - Level 2 for onsite work in the London area. You will provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals, troubleshooting escalated issues from Level 1, and deploying IT systems.

You will manage user accounts in Active Directory, support VPN and remote access, imaging and OS/application upgrades, and contribute to IT security initiatives.