Lettings Manager

Ambitions Personnel; Grantham; On-site; GBP 28,000 - 42,000; Full time

Job summary

Ambitions Personnel is seeking an experienced Lettings Manager to lead a three-person lettings team within an established property business in Grantham. You will oversee daily operations, manage landlord relationships and drive business growth while ensuring excellent service to landlords and tenants.

The role focuses on developing people, improving departmental performance and shaping the future of the lettings operation as part of the wider management team.

Qualifications

• Minimum 3 years in residential lettings.
• Strong understanding of lettings lifecycle, landlord relationships and tenancy management.
• Knowledge of lettings legislation and compliance requirements.
• Excellent organisational skills with ability to manage competing priorities.
• Commercial mindset with interest in business development and growing a property portfolio.
• Proactive, hands-on approach with the confidence to make decisions.

Responsibilities

• Lead, motivate and develop a team of three with clear direction.
• Oversee day-to-day lettings operation, organising workloads and priorities.
• Maintain landlords and tenants relationships and handle escalated queries.
• Ensure compliance with lettings legislation and regulatory requirements.
• Identify opportunities to win new landlord instructions and grow the portfolio.

Skills

Lettings management

Team leadership

Landlord relationships

Client service

Commercial mindset

Organisational skills

Communication skills

Problem-solving

Job description

Ready to take the reins and make your mark?

Are you an experienced lettings professional who thrives on leading a team, building strong landlord relationships and driving a business forward?

We're working with an established property business looking for a confident, hands-on Lettings Manager to take ownership of its lettings department, develop an existing team and help unlock its potential for future growth.

This is an opportunity to step into an established operation with a portfolio of approximately 300 fully managed properties, where you'll have the autonomy to make improvements, influence how the department operates and play a key role in its ongoing success.

They're looking for someone who knows the lettings industry inside out, enjoys developing people and has the commercial mindset to take the department to the next level.

You'll lead a team of three, oversee the day-to-day lettings operation and ensure landlords and tenants receive an excellent service.

You'll be trusted to bring structure, direction and consistency to the department, supporting your team while identifying opportunities to improve performance, strengthen relationships and grow the managed portfolio.

This is a genuinely hands-on position. You'll combine people management with operational oversight, property management and business development, working alongside the wider management team to help shape the future of the business.

What will you be responsible for?

• Leading the team: Manage, motivate and develop a team of three, providing clear direction, setting expectations and encouraging high standards.

• Managing the operation: Oversee the day-to-day running of the lettings department, ensuring workloads are organised and priorities are managed effectively.

• Landlord and tenant relationships: Maintain strong relationships, handle escalated queries and resolve complaints professionally.

• Compliance and legislation: Maintain a strong understanding of relevant lettings legislation and ensure the department operates in line with current regulatory requirements.

• Driving new business: Identify opportunities to win new landlord instructions, develop existing relationships and increase the managed portfolio.

You'll ideally have:

• Solid experience within residential lettings and property management. - minimum 3 years

• A strong understanding of the lettings lifecycle, landlord relationships and tenancy management.

• Knowledge of relevant lettings legislation and compliance requirements.

• Excellent organisational skills and the ability to manage competing priorities.

• Strong communication and problem-solving skills, with the ability to handle challenging situations calmly and professionally.

• A commercial mindset, with an interest in business development and growing a property portfolio.

• A proactive, hands-on approach and the confidence to make decisions.

Above all, you'll be a natural leader who is firm but fair, organised, commercially aware and confident enough to take ownership without losing sight of the people around you.

Ready for your next challenge?

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