Lettings Admin and Property Manager

Prime Collection; Greater London; Hybrid; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance

Support towards Propertymark

Characterful Fitzrovia office

Visible and valued work

Job summary

Prime Collection is a boutique residential lettings agency in Fitzrovia seeking a capable professional to run the lettings operation, combining administration, property management and office duties.

The role covers 20 properties, landlord/tenant liaison, inspections, compliance, and tenancy administration. Based in central London, you will support the directors and pursue Propertymark qualifications in a collaborative team environment.

Qualifications

• At least 3 years' experience in residential lettings and/or property management in London.
• Thorough knowledge of lettings legislation and compliance (deposits, Right to Rent, safety certification, AML, Renters' Rights Act reforms).
• Rigorous attention to detail; landlord statements, tenancy agreements and compliance records must be right first time.
• Confidence dealing with landlords, tenants and contractors; able to manage multiple live issues calmly.

Responsibilities

• Property management: manage ~20 properties, main contact for landlords/tenants, inspections, reports, compliance calendar, move-outs, deposits and disputes.
• Lettings administration: pre-tenancy process, references, Right to Rent checks, AML/KYC, tenancy agreements, deposit registration, renewals and notices.
• Office management: keep the office running smoothly, manage suppliers and systems, support directors on operational/compliance matters.

Skills

Residential lettings

Property management

Client liaison

Regulatory compliance

CRM Street

ARLA Level 3+

Attention to detail

Education

Propertymark ARLA Level 3+

Tools

Street CRM

Job description

Prime Collection is a boutique residential sales and lettings agency on Hanson Street in Fitzrovia, covering Fitzrovia, Marylebone, Bloomsbury and Mayfair. We work to the standard of the big names, with a more personal approach than any of them. Our lettings book is growing, and we need someone to run its operational side properly: compliant, organised and calm under pressure.

This is not a junior admin role. It brings together three jobs: lettings administration, hands-on property management and running the office. It suits someone who has already done most of this and wants ownership rather than supervision.

What you'll be doing

Property management

• Manage a portfolio of around 20 managed properties in prime central London, as the main point of contact for landlords and tenants.
• Carry out routine inspections, check-ins and check-outs, and write clear, professional reports for landlords.
• Coordinate maintenance from report to resolution: instruct contractors, chase completion and keep everyone informed.
• Own the compliance calendar for gas safety, EICRs, EPCs, smoke and CO alarms, and licensing, so that nothing lapses.
• Manage move-outs, deposit deductions and disputes.

Lettings administration

• Run the pre-tenancy process from agreed offer to move-in: referencing, Right to Rent checks, AML/KYC, tenancy agreements and deposit registration with TDS.
• Manage tenancy renewals, rent reviews and notices in line with current legislation, including the Renters' Rights Act.
• Keep the CRM (Street) accurate and up to date. If it isn't on the system, it didn't happen.

Office management

• Keep the office running smoothly, including suppliers, stationery, cleaning and systems.
• Support the directors on operational and compliance matters, including the firm's AML procedures.

What we're looking for

• At least 3 years' experience in residential lettings and/or property management in London.
• Thorough working knowledge of lettings legislation and compliance: deposits, Right to Rent, safety certification, AML and the Renters' Rights Act reforms.
• Rigorous attention to detail. Landlord statements, tenancy agreements and compliance records must be right first time.
• Confidence dealing directly with demanding landlords, tenants and contractors, being firm when needed and courteous throughout.
• The organisation to run several live issues at once without anything slipping.
• A Propertymark (ARLA) qualification at Level 3 or above, or willingness to work towards one.
• Experience with Street CRM.
• Experience managing prime or high-value central London stock.

What you'll get

• A basic salary of £34,000 - £40,000, depending on experience.
• Holiday allowance, e.g. 20 days plus bank holidays
• Support towards Propertymark qualifications.
• A small, ambitious team where your work is visible and valued.
• A characterful office in Fitzrovia, a minute from Goodge Street and Warren Street.

Hours: Monday-Friday, 9:00-5:30
Reports to: Head of Business & Operations

Salary £30,000 - £40,000 per annum, depending on experience

Job Type Full-time, office-based

Additional comment Immediate or short notice start preferred