Lettings Officer

Property Management Recruitment Ltd; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced pension

Private medical insurance

Extra annual leave

Flexible working

Life assurance

Enhanced family leave

Childcare support

Cycle to work scheme

Season ticket loans

Employee assistance programme

Retail discounts

Job summary

Property Management Recruitment Ltd is seeking a Lettings Officer to join a national housing provider's management team. You will own the lettings process from start to finish, including handling council nominations and tenancy sign-ups, with a focus on resident experience.

Daily tasks include running lettings across mixed-tenure properties using choice-based lettings, CRM, affordability checks and referencing, and ensuring compliance documents are issued accurately and on time, while supporting

Qualifications

• Solid experience in affordable or social lettings, including council nominations.
• Good organisation and the ability to juggle deadlines without letting things slip.
• A sharp eye for detail and strong admin skills.
• Confidence with Word, Excel and CRM systems.
• A genuine interest in giving residents a good experience.
• The ability to work on your own initiative and adapt when priorities change.

Responsibilities

• Running lettings across mixed-tenure properties using choice-based lettings, CRM and referencing systems
• Taking applicants through affordability checks and referencing, and keeping them updated along the way
• Booking move-in appointments and tenancy sign-ups, and working with the income team to collect rent in advance
• Making sure compliance documents are issued and registered correctly and on time
• Looking after the customer portal and replying to applicant queries
• Logging affordable and social tenancies on CORE promptly
• Drafting addendums, pet licences, parking agreements and other tenancy paperwork
• Checking and processing invoices
• Helping new residents settle in and making sure their move goes smoothly

Job description

Lettings Officer - Affordable & Social Housing

We're working with a well established national housing provider who are looking for a Lettings Officer to join their housing management team. They look after affordable, private rented and leasehold homes on behalf of local authorities, housing associations and investors, and they're known for running a tight, well-organised operation that puts residents first.

The role

You'll take ownership of the lettings process from start to finish, from the first application through to handing over the keys. A big part of the job is managing council nominations, which can be complex, so you'll need to be comfortable working through them carefully and keeping everyone in the loop.

Day to day, you'll be:

• Running lettings across mixed-tenure properties using choice-based lettings, CRM and referencing systems


• Taking applicants through affordability checks and referencing, and keeping them updated along the way


• Booking move-in appointments and tenancy sign-ups, and working with the income team to collect rent in advance


• Making sure compliance documents are issued and registered correctly and on time


• Looking after the customer portal and replying to applicant queries


• Logging affordable and social tenancies on CORE promptly


• Drafting addendums, pet licences, parking agreements and other tenancy paperwork


• Checking and processing invoices


• Helping new residents settle in and making sure their move goes smoothly

What you'll need

• Solid experience in affordable or social lettings, including council nominations


• Good organisation and the ability to juggle deadlines without letting things slip


• A sharp eye for detail and strong admin skills


• Confidence with Word, Excel and CRM systems


• A genuine interest in giving residents a good experience


• The ability to work on your own initiative and adapt when priorities change

What's on offer

Benefits include

• an enhanced pension


• private medical insurance


• extra annual leave


• flexible working


• life assurance


• enhanced family leave


• childcare support


• a cycle to work scheme


• season ticket loans


• an employee assistance programme


• retail discounts