Lettings Officer

Platform Housing Group; Coleshill Heath; A distancia; GBP 19.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 28 days annual leave

Family friendly policies

Medicash membership

Health Cash Plan

Pension contribution up to 12%

Learning and Development opportunities

Salary sacrifice electric vehicle

Employee rewards and wellbeing hub

Descripción de la vacante

Platform Housing Group is recruiting a Lettings Officer for our busy Lettings team. This home-based role aims to deliver a positive journey for customers during a stressful time, helping us become the landlord of choice and sustain communities.

You will assess applicants, balance customer service with business needs to reduce empty homes and protect rental income, and travel monthly to Worcester or Birmingham offices for meetings. DBS check may be required.

Formación

• Background in social housing or lettings preferred.
• Excellent interpersonal and customer-service skills.
• Able to work collaboratively to meet KPI targets.
• Customer-focused, positive mindset with strong organisation.
• DBS check may be required.

Responsabilidades

• Balance customer support with business needs to minimise empty homes and protect rental income.
• Assess applicants' circumstances and suitability to ensure successful tenancies.
• Travel to Worcester or Birmingham offices for monthly meetings; occasional in-office work during induction.

Conocimientos

Social housing/lettings background

Interpersonal skills

Team collaboration

Customer-focused mindset

Organisational skills

Decision-making

Descripción del empleo

Salary: Up to £31,905

Location: Home Based, with travel to Worcester & Birmingham Offices

Basis: Full Time/Fixed Term

Are you result driven with the ability to deliver great customer service?

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offers employees an inclusive and supportive environment with excellent benefits and family friendly policies.

We are currently looking to recruit a Lettings Officer to join our very busy Lettings team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice.

What could you be doing?

In this role you will be balancing supporting our customers and providing exceptional service with meeting the needs of the business to reduce how long our available homes are empty and losing rental income. You will assess the applicants' circumstances and their suitability to be a customer, ensuring we are creating successful tenancies and sustainable communities.

The role is a home-based one, however there is an expectation to travel in to our offices at least once a month for team meetings. This will alternate between our Worcester (WR5 1AQ) and Birmingham offices (B37 7YD). During your induction period, you will also have the opportunity to occasionally work in the office to aide your development in the role.

What are some things we need from you?

• A background in social housing or lettings would be preferred,
• Great interpersonal skills and the ability to resolve issues positively and objectively.
• The ability to work collaboratively as part of the wider lettings team to achieve business objectives and meet KPI targets and deadlines.
• Experience of working closely with customers in a result driven environment and enjoy working towards performance indicators.
• A customer focussed, positive mindset is a must along with strong organisational and decision-making skills to thrive in this busy team.
• Whilstthis role is home based; you would need to ideally be based within a commutable distance of our Birmingham or Worcester offices.
• This role will require a basic DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

• Learning and Development opportunities

• Salary sacrifice electric vehicle scheme

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers