Lettings Officer

Stevenage Borough Council; Stevenage; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Pension Scheme

Flexible working

25 days holiday (21/31)

Learning and development

Employee Assistance Programme

Cycle to Work scheme

Stevenage Credit Union

CSSC discounts

Health and fitness discounts

Job summary

Stevenage Borough Council is recruiting a Lettings Officer in Stevenage to manage the housing register and ensure vacant properties are let in line with the Allocations Policy. The role supports customers with housing needs and provides ongoing advice while signposting to partners for housing support.

The post requires excellent communication, organisational skills and the ability to work on own initiative, with a 37-hour week and a fixed-term contract of 12 months.

Qualifications

• Excellent communication skills and ability to manage expectations in all formats.
• Flexible, customer-focused attitude working in a team.
• Strong organisational and time management skills.
• Ability to evaluate complex policies and procedures and provide effective resolutions.
• Ability to work on your own initiative with excellent attention to detail.
• Understand how the role supports corporate objectives and cross-department awareness.

Responsibilities

• Manage and maintain the council’s housing register in line with the Allocations Policy.
• Let vacant properties in accordance with defined processes and timescales to minimise rental loss.
• Assist customers with housing needs, provide ongoing advice and signpost to colleagues or external organisations for housing support.

Skills

Communication skills

Customer-focused

Organisation & time management

Analytical thinking

Attention to detail

Initiative

Understanding corporate objectives

Driving licence

Job description

\"JOB TITLE Lettings Officer\"

POST NUMBER 014954

WEEKLY WORKING HOURS 37

SALARY RANGE £34,811 to 38,329 pa pro rata for hours worked

TYPE OF CONTRACT Fixed Term Contract – 12 months

LOCATION Stevenage

About The Role

The Heart of a Town Lies in its People and at Stevenage Borough Council our people are at the heart of what we do. Stevenage is being transformed and Stevenage Borough Council is leading the change with its “Future Town Future Council” strategic vision.

We are looking to recruit a Lettings Officer to manage and maintain the council’s housing register in line with Stevenage Borough Council Allocations Policy. A key role is to ensure that the council’s vacant properties are let in accordance with agreed processes and within agreed timescales to ensure minimal rental loss. The applicant will assist customers with a housing need with ongoing advice and signpost customers to other colleagues or organisations for help with housing support.

About You

• Excellent communication skills and managing expectations in all formats


• A flexible outlook and attitude to working in a customer-focused team.


• Good organisational and time management skills


• The ability to evaluate complex matters, policies & procedures & to provide effective resolutions.


• Be able to work on your own initiative and have excellent attention to detail.


• Understand how the role, the team’s role and the business unit’s role contribute to the overall corporate objectives and works to develop their understanding and awareness of other areas within the organisation.


• A full UK driver's licence, and own vehicle with business insurance.


• This post will be subject to an enhanced Disclosure and Barring Service.

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants


• Flexible working: available upon request, subject to operational requirements.


• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.


• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.


• 25 days holiday rising to 31 days (depending on Local Government service)


• An extensive range of learning and development opportunities


• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues


• Season ticket loans and discounts for public transport


• Cycle to Work scheme


• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.


• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)


• Discounted Health and Fitness membership


• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Stevenage Borough Council is committed to Equal Opportunities for All