Lettings Officer

Pinnacle Group Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Pinnacle Group is seeking a highly organised Lettings Officer to join our Homes Division. The role involves managing council nominations, coordinating move-ins, and ensuring compliance across lettings processes.

You will deliver exceptional customer service, progress applications, and handle administrative duties with accuracy. We’re a national provider of housing management services, working with local authorities and providers.

Qualifications

• Strong background in Affordable and Social Lettings with understanding of complex council nomination processes.
• Highly organised, able to manage competing deadlines and work under pressure.
• Excellent administrative and communication skills with strong attention to detail.
• Proven ability to deliver outstanding customer service in a fast-paced environment.
• Proficient in IT systems (Word, Excel, CRM platforms) and capable of housing management tasks.

Responsibilities

• Manage lettings process on multi tenure properties using choice-based lettings systems, CRM and referencing systems.
• Progress applications through affordability assessments and referencing.
• Coordinating move in appointments and arranging sign up of tenancies; work with income team on rent in advance payments and compliance documents.
• Lead and manage the administration of the client’s customer portal and respond to applicant queries.
• Ensure affordable and social tenancies are logged on CORE in a timely manner to meet compliance requirements.
• Draft addendums, pet licences, parking agreements and other legal documentation.
• Check invoices for completion and ensure timely payments.
• Provide excellent customer service and onboard residents to their new homes.
• Communicate clearly with residents and manage digital customer contact.

Skills

Lettings experience

Customer service

IT skills

Communication skills

Tools

Word

Excel

CRM platforms

Job description

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Pinnacle Group is seeking a highly organised and detail-oriented Lettings Officer to join our Pinnacle Partnerships team within our Homes Division. This role will involve managing complex council nominations and overseeing all administrative functions in the lettings process. You’ll play a key role in delivering exceptional customer service, progressing applications, coordinating move-ins and ensuring compliance with all relevant documentation.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have proven experience in lettings and property management, specifically within affordable and social housing and a solid understanding of council nomination processes. You’ll be highly organised, able to manage competing deadlines and demonstrate exceptional attention to detail. Strong IT skills, excellent communication abilities and a customer-focused approach are essential. If you can work independently, adapt to changing priorities, and maintain accuracy under pressure, we’d love to hear from you.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Manage lettings process on multi tenure properties using choice-based lettings systems, CRM and referencing systems.


• Progress applications through affordability assessments and referencing. Ensuring applicants are kept updated throughout their application journey.


• Coordinating move in appointments and arranging sign up of tenancies. To work alongside our income team to take rent in advance payments and ensuring compliance documents are issued/registered accurately and within correct time frames.


• Lead and manage the administration of the client's customer portal and responding to applicant queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.


• Ensure all affordable and social tenancies are logged on CORE in a timely manner to meet compliance requirements.


• Drafting addendums, pet licences, parking agreements and various other legal documentation.


• Ensuring invoices are checked for completion and paid in a timely manner.


• Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.


• Communicate clearly and effectively with residents, managing the digital customer contact.

Key requirements:

• Strong background in Affordable and Social Lettings, with a clear understanding of complex council nomination processes.


• Highly organised, able to manage competing deadlines and work effectively under pressure.


• Excellent administrative and communication skills, with strong attention to detail.


• Proven ability to deliver outstanding customer service in a fast-paced, ever-changing environment.


• Proficient in IT systems (Word, Excel, CRM platforms) and capable of performing a wide range of housing management and administrative tasks.

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: