Lettings Manager

Platform Housing Group; West Midlands; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Up to 28 days annual leave

Family friendly policies

Medicash membership

Pension contribution up to 12%

Learning and Development opportunities

Job summary

Platform Housing Group is seeking a Lettings Manager to lead a high-performing, customer-focused team in a home-based role across the Midlands. You will drive KPI targets, minimise void rent loss and ensure excellent service for new and existing customers.

This fixed-term contract (up to 6 months) offers up to £49,711 salary and requires agile leadership, strong stakeholder relationships, and a DBS check. You should be based near Worcester or Birmingham for occasional meetings.

Qualifications

• Experience of Lettings or Housing Management, ideally gained in social housing.
• Proven ability to develop and maintain relationships with Local Authorities and partners.
• Experience managing a team with coaching and agile leadership.
• Strong negotiation and influencing skills with a customer-focused approach.
• Ability to work in a fast-paced environment and drive KPI performance.
• Role is home-based but based near Worcester or Birmingham offices for meetings.
• Willingness to undergo a basic DBS check.

Responsibilities

• Lead and motivate a high-performing Lettings team to achieve KPI targets.
• Manage workloads and coach to develop team potential.
• Drive new customer acquisition for vacant homes via a robust marketing process.
• Ensure clear, timely guidance for applicants and smooth application completion.
• Maintain low void rent loss and high customer satisfaction.

Skills

Lettings

Housing Management

Team management

Negotiation

Communication

Agile

Job description

Salary: Up to £49,711

Location: Home-Based (Midlands)

Basis: Full time, fixed term contract

Are you result driven with the ability to manage a team in an agile way?

We have an opportunity for a Lettings Manager to join our truly modern and high performing Lettings Team. Our Lettings team is a customer focussed and results driven team that works hard to ensure we minimise rent loss and ensure that Platform Housing Group are a landlord of choice.

You will be responsible for leading and motivating an engaged and consistently highly performing team that provides an exceptional service to our new and existing customersat all times, ensuring that customer satisfaction remains a priority and KPI targets are achieved.

This role is on a fixed term contract for up to 6 months,

What could you be doing be doing as a Lettings Manager?

The Lettings Manager will inspire and encourage an organisational culture which reflects and embeds our People Values and encourages people to bring their best selves to work. You will demonstrate the Groups values and behaviours that set a positive example to all employees.

As part of the role, you will provide leadership and coaching to direct reports and their teams, to effectively deliver their team objectives and to develop their potential. You will plan the workloads of your team effectively to ensure KPI targets are met, and void rent loss is kept to an absolute minimum.

You will be responsible for leading a team to secure new customers for new and vacant homes following a robust marketing process. You will ensure efficient communication with customers with clear guidance on how to complete the application process in a timely manner.

What are some things that we need from you?

• Experience of Lettings or Housing Management, ideally gained in Social Housing sector.
• Proven experience of developing and maintaining relationships with Local Authorities and other partners.
• Experience of managing a team and demonstrable ability to coach/manage a team in an agile way.
• The ability to establish strong, sustained working relationships based on respect with effective negotiation and influencing skills.
• A customer focussed approach to your work with excellent communication skills.
• This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards and supporting your team with performance based KPIs.
• Whilst this role is home based, you would need to be based near to our Worcester or Birmingham offices for office working and team meetings.
• This role will require a basic DBS check.

Some of our great benefits include:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers