Lettings & Property Assistant – Experience Required

South Beach Lettings; Greater London; On-site; GBP 18,000 - 19,000; Part time

Job summary

South Beach Lettings is seeking a proactive and organised part-time administrator to join our Harrow-based team. You will support day-to-day operations, handle inquiries via email, phone and WhatsApp, and coordinate tenant and contractor communications on-site.

This role starts part-time with a view to increasing hours toward full-time as the business grows. The ideal candidate has admin or lettings experience and is comfortable using standard office software in a fast-paced setting.

Qualifications

• Experience in administration, customer service or lettings is advantageous.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Comfort with using computers and everyday software.

Responsibilities

• Respond to emails, WhatsApp messages and telephone enquiries.
• Communicate with tenants, landlords, applicants and contractors.
• Arrange property viewings, appointments and maintenance visits.
• Follow up on outstanding tasks and keep work moving.
• Update property management systems and maintain records.
• Assist with general office administration and paperwork.

Skills

Administration

Customer service

Multitasking

Time management

Proactivity

Communication

Tools

Microsoft Office

Job description

This position is fully office-based. Applicants must be able to commute reliably to Harrow for their agreed working hours and have the right to work in the UK. We are unable to offer visa sponsorship or relocation assistance.

Location: Harrow, North-West London

Working Arrangements: On-site, flexible weekday hours

Hours: Part time with view to increase to full-time

Pay: £12.71-£13.50 per hour, depending on experience and suitability

Experience: Property and/or lettings experience preferred.

About Us

South Beach Lettings is a growing, independent, family-run lettings and property management company.

We're looking for a proactive, organised and reliable individual to join our small team and support the day-to-day running of our business.

We're a busy, fast-moving company where no two days are the same. We're looking for someone who enjoys getting things done, thinks on their feet and is comfortable managing multiple tasks.

About the Role

You'll work closely with our Director and Operations team, assisting with a variety of everyday tasks, including:

• Responding to emails, WhatsApp messages and telephone enquiries.
• Communicating with tenants, landlords, applicants and contractors.
• Arranging property viewings, appointments and maintenance visits.
• Following up on outstanding tasks and keeping things moving.
• Updating our property management systems and maintaining accurate records.
• Assisting with general office administration and paperwork.

This is a hands-on role where you'll learn our processes through day-to-day work. We're looking for someone who can pick things up quickly, take ownership of their responsibilities and work independently once familiar with a task.

What We're Looking For

We're particularly interested in someone who:

• Works efficiently and thrives in a fast-paced environment.
• Can multitask, prioritise and remain organised under pressure.
• Takes initiative, uses common sense and solves problems.
• Listens carefully to instructions and follows tasks through to completion.
• Is confident and efficient using computers, email and everyday software.
• Communicates professionally and confidently over the phone and in writing.
• Has strong attention to detail and good time management.
• Is adaptable, reliable and able to learn new systems quickly.

Previous experience in administration, customer service, lettings or property management would be advantageous, but is not essential.

We understand that different people are looking for different working arrangements.

• Flexible weekday hours agreed in advance
• School-friendly working patterns, such as 9:30am-3:30pm, can be accommodated.
• Potential to increase hours, including opportunities for full-time work as the business grows.
• Long-term opportunity to become a valued member of a growing company.
• Friendly, professional and family-run working environment.

We're open to applicants from a variety of backgrounds, whether you're looking to build a long-term career or seeking flexible hours that fit around other commitments. What matters most to us is finding someone who is proactive, capable, organised and enjoys being part of a busy, close-knit team.

Our office is a dedicated professional workspace within a private home-office setting in Harrow.