Property Operations Coordinator

Moneyrow Properties; England; Hybrid; GBP 20,664 - 23,419; Part time

Benefits offered by this job

Flexible remote working

Competitive hourly pay based on experience

Job summary

A property management company in the East Midlands is seeking a Part Time Customer Experience Executive to enhance tenant and landlord interactions. This role includes supporting property management tasks, coordinating maintenance, and engaging with tenants. Ideal candidates will have excellent communication skills, be detail-oriented, and possess experience in property lettings. The job offers flexible hours, reflecting a commitment to work-life balance, while providing a basic hourly pay of £15-17 based on experience.

Qualifications

• Confident and friendly when interacting with others.
• Demonstrates a polished appearance.
• Possesses a valid driving licence.
• Comfortable travelling across various locations.

Responsibilities

• Support property management tasks and communications.
• Co-ordinate resources for maintenance and repairs.
• Assist in property staging and preparation.
• Conduct property inspections and manage landlord interactions.
• Reply promptly to tenant communications.

Skills

Excellent communication skills

Attention to detail

Problem-solving skills

Self-motivated and reliable

Familiarity with Excel

Experience in Property Lettings

Tools

Excel

SharePoint

CRM systems

ClickUp

Trello

Job description

Company Description

Moneyrow Properties has an exciting opportunity for a Part Time Customer Experience Executive to join our Operations Department. In this role you will support the operational and fulfilment of Property Management & Lettings tasks, looking after our tenants and landlords, and work closely with the Property Manager to enhance productivity and service quality.

Who we are looking for

You’re a natural connector who loves people, has an eye for presentation, and takes pride in offering great service with a warm, professional manner. You’re likely to be described as:

• Approachable, confident, friendly with excellent communication skills
• Someone with good eye for detail and a polished appearance
• Self‑motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of the box
• Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
• Experience in Property Lettings and Management; HMO Management experience is a bonus
• A car owner with a valid driving licence and confident travelling across sites

Responsibilities

• Support the end‑to‑end processes for property management, including tenant issues, queries, repairs, maintenance, certifications, licensing and compliance.
• Co‑ordinate resources as required to complete tasks, repairs and maintenance jobs.
• Assist with staging properties and preparing units for occupation.
• Liaise with tenants to keep them updated, engaged and part of the tenant community.
• Arrange property viewings and inspections to support clients with buying, selling, tenanting and managing properties.
• Conduct property inspections, manage landlord communications, statements, queries and routine certifications.
• Help create, update and enhance business processes and procedures.
• Conduct larger projects as agreed from time to time.
• Reply to all WhatsApp groups and messages.
• Prepare for weekly 1:1 meetings by clearing projects and adding all discussion points.
• Maintain workflow systems (ClickUp, Trello, Arthur, etc.) by daily cleansing of task lists, adding comments to active tasks, adjusting due dates, and ensuring no out‑of‑date tasks remain.
• Ensure all communications received prior to 2 pm on a working day are replied to no later than 5 pm the same day, and all communications after 2 pm are replied to by 2 pm the following working day.
• Complete weekly and monthly 1:1 project clean‑seas before meetings and add all meeting points beforehand.

Job Type

Part time, 20‑25 hours per week

Mon – Fri flexible between 10 am – 5 pm, Sat 9 am – 1 pm (rotational)

Location

Property locations vary across the East Midlands, covering Leicester, Derby, Coalville, Hinkley, Melton Mowbray, and Nottingham.

Qualifications, Skills and Experience

• Approachable, confident, friendly with excellent communication skills
• Someone with good eye for detail and a polished appearance
• Self‑motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of the box
• Familiar with Excel, SharePoint, OneDrive, CRM systems, WhatsApp and email
• Experience in Property Lettings, Management and HMO Management is a bonus

Salary and Benefits

• Basic hourly pay £15‑17 based on experience
• Flexible remote working

Requirements

To apply, send a CV and a short covering letter explaining why you would like the job and how your experience matches the duties. Include the results of the GeniusU test (see link below) and send everything to [e-mail].

Additional Notes

Referrals increase your chances of interviewing at Moneyrow Properties by 2×.