Lettings Assistant

rentlife; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Training and development

Friendly team environment

Career progression

Job summary

Rentlife Ltd is seeking a proactive Lettings Assistant in Birmingham City Centre to support the lettings team with administration, correspondence and client care. You'll help landlords, tenants and prospective tenants enjoy a smooth, professional experience and uphold Rentlife's reputation for excellent service.

The role covers applicant management, property marketing, viewing coordination, tenant onboarding and compliance administration.

Qualifications

• Experience in customer service in a fast-paced environment.
• Strong organisational skills and multitasking ability.
• Clear communication with landlords, tenants and colleagues.
• High attention to detail and accuracy in records.
• Comfort with CRM systems and Microsoft Office.
• Calm under pressure and team-focused attitude.

Responsibilities

• Applicant management: respond to enquiries, register applicants, arrange viewings, maintain CRM records.
• Property marketing: assist with listings, update portals, coordinate photography and ensure appealing details.
• Viewing coordination: schedule appointments and gather feedback for the lettings team.
• Tenant onboarding: prepare tenancy docs, progress references and compliance checks.
• Landlord communication: provide updates and timely responses.
• Compliance administration: maintain safety certificates and regulatory records.
• General office support: answer calls, manage emails, welcome visitors.

Skills

Customer service

Organisation

Communication

Attention to detail

CRM systems

Microsoft Office

Tools

CRM software

Microsoft Office Suite

Job description

Lettings Assistant

Location: Birmingham City Centre

Type: Full-time, Permanent

Salary: £22,000 plus commission

Rentlife Ltd is looking for a proactive, organised and customer-focused Lettings Assistant to support our busy lettings team.

You will play an important role in delivering a smooth and professional experience for landlords, tenants and prospective tenants, while helping us maintain Rentlife’s reputation for exceptional service.

This varied role requires strong administrative skills, excellent communication and close attention to detail. You will help uphold our service standards, maintain accurate compliance records and support the efficient day-to-day operation of the lettings department.

Key Responsibilities

• Applicant management – Respond to enquiries, register applicants, arrange viewings and maintain accurate records within our CRM system.
• Property marketing – Assist with preparing property listings, updating online portals, arranging photography and ensuring marketing details are accurate and appealing.
• Viewing coordination – Schedule and confirm appointments, obtain feedback following viewings and support the lettings team with diary management.
• Tenant onboarding – Prepare tenancy documentation, progress references, check compliance documents and help coordinate the move-in process.
• Landlord communication – Provide regular updates, gather required information and ensure landlords receive prompt and professional responses.
• Compliance administration – Help maintain accurate records for safety certificates, property checks and other legal or regulatory documentation.
• General office support – Answer telephone calls, manage emails, welcome visitors and assist the wider team with day-to-day administrative tasks.

Skills And Experience

• Previous customer service experience, ideally within property, hospitality, retail or another fast-paced environment
• Strong organisational skills and the ability to manage several tasks at once
• A confident, friendly and professional communication style
• Good attention to detail and a commitment to accuracy
• Confidence using CRM systems, Microsoft Office and other digital platforms
• The ability to remain calm and organised while working under pressure
• A positive, team-focused attitude and willingness to learn
• A full UK driving licence, which is preferred but not essential

Previous lettings experience would be helpful, but it is not essential, as training will be provided for the right candidate.

What We Offer

• Training and ongoing professional development
• A friendly and supportive team environment
• Experience within a busy and growing lettings business
• Opportunities to progress into roles such as Lettings Negotiator or Property Manager
• The opportunity to develop a long-term career within the property industry

If you are organised, approachable and passionate about providing excellent customer service, we would be pleased to hear from you.