Lettings Negotiator

Tailormade Moves Estate Agents; Inverness; On-site; GBP 22,000 - 26,000; Full time

Job summary

Tailormade Moves Estate Agents in Inverness is seeking a proactive Lettings Negotiator. You will manage lettings from enquiry to move-in, organise property viewings, and liaise with landlords and tenants to deliver a seamless service.

You will prepare tenancy agreements, ensure regulatory compliance, and maintain records while coordinating marketing with colleagues. A full UK driving licence and experience in lettings are advantageous.

Qualifications

• Excellent communication skills with landlords, tenants and colleagues.
• Proven customer service experience delivering reliable and friendly service.
• Strong organisational and time-management abilities with attention to documentation.
• Comfort with property management software, email and standard office tools.

Responsibilities

• Manage lettings from initial enquiry through move-in.
• Arrange and conduct property viewings for prospective tenants.
• Liaise with landlords and tenants and coordinate inspections.
• Prepare tenancy agreements and related documentation; ensure regulatory compliance.
• Respond to customer queries and maintain accurate records.
• Coordinate property marketing and collaborate with colleagues for a seamless service.

Skills

Excellent communication

Customer service excellence

Organisational & time management

CRM software & MS Office

Full UK driving licence

Residential lettings experience (adv)

Tools

CRM software

MS Office

Job description

Company Description

Tailormade Moves is an independent estate agent based in Inverness, focused on providing a professional, friendly, and reliable service tailored to individual property needs. The team is made up of experienced estate agents, sales negotiators, valuers, letting agents, and administrators who understand the local housing market in depth. Tailormade Moves is committed to offering a straightforward, honest, and high-quality service to every customer. In a sector often associated with poor customer care, the company prioritizes people, building trust and long-term relationships with clients. This human-centered approach shapes the way Tailormade Moves supports all aspects of selling, buying, and letting homes in the Inverness area.

Role Description

The Lettings Negotiator is a full-time, on-site role based in Inverness. The role involves managing lettings from initial enquiry through to move-in, including arranging and conducting property viewings, liaising with landlords and tenants and carrying our inspections. The Lettings Negotiator will prepare tenancy agreements and related documentation, and ensure all legal and regulatory requirements are met. Daily responsibilities include responding to customer queries, maintaining accurate records, coordinating property marketing, and working closely with colleagues to provide a seamless service. The role requires a proactive approach to problem-solving, a focus on delivering excellent customer service, and the ability to represent Tailormade Moves professionally at all times.

Qualifications

• Excellent communication skills, including the ability to explain information clearly and build rapport with landlords, tenants, and colleagues.
• Proven customer service skills, with a track record of delivering a professional, friendly, and reliable experience.
• Strong organizational and time-management abilities, with attention to detail in documentation and record-keeping.
• Comfort using property management or CRM software, email, and standard office applications.
• Full UK driving licence
• Previous experience in residential lettings or a related field is advantageous, though candidates with relevant transferable skills are welcome.