Lettings Specialist

Red Kite Community Housing Limited; High Wycombe; On-site; GBP 26,000 - 34,000; Full time

Job summary

Red Kite Community Housing Limited is seeking a dedicated lettings professional to manage allocations and lettings, ensuring a smooth, customer‑focused experience for people seeking a new home.

You will handle property attributes, advertising, verifications, and pre‑tenancy assessments while advising customers and resolving issues with strong negotiation and problem‑solving skills. A full driving licence and access to a car are required to support multi‑site lettings activities.

Qualifications

• Background in allocations and lettings, estate agency, commercial or property sectors with knowledge of lettings negotiation, property management, and maintenance.
• Strong IT skills and ability to use IT systems and software.
• Must have a full driving licence and access to a car.

Responsibilities

• Own and manage the lettings process from start to finish, delivering a seamless experience for customers.
• Obtain accurate property attributes for timely advertising, shortlist action, verifications, and pre-tenancy assessments.
• Advise and support customers in resolving queries, manage expectations, and identify proactive resolutions, including vulnerabilities and adjustments.

Skills

Communication skills

Negotiation

Problem solving

IT skills

Driving licence

Tools

Property management software

Job description

Are you passionate about delivering exceptional customer service and creating positive experiences for people looking for a new home? We’re looking for a dedicated professional with experience in allocations, lettings, estate agency, or the wider property sector to join our team. In this role, you’ll use your strong communication, negotiation, and problem‑solving skills to support customers, manage lettings efficiently, and help us maintain high standards across our homes. If you're organised, confident using IT systems, able to manage multiple priorities and hold a full driving licence with access to a car; this could be the perfect opportunity to take the next step in your career.

Key responsibilities

Owning and managing our lettings process from beginning to end, creating a seamless and smooth experience for customers and clients. Delivering the lettings service to a high standard by obtaining accurate property attributes and information for timely advertising, actioning shortlists, obtaining verifications, and completing pre‑tenancy assessments accordingly. Advise and support our customers in resolving their queries and issues, ensuring their expectations are managed and proactive resolutions are identified, taking into account any vulnerabilities and reasonable adjustments.

Working in a customer‑service‑focused environment with responsibility for delivering results, achieving deadlines, and managing multiple work streams. You should have a background in allocations and lettings, estate agency, commercial or property sectors with knowledge of lettings negotiation, property management, and maintenance. Strong IT skills are required, along with the ability to implement policy and procedures, and excellent written and verbal communication skills, particularly in negotiation and problem resolution. Ideally, you will hold housing or property management experience or an equivalent qualification and you must have a full driving licence and access to a car.