Lettings Coordinator

Dove & Hawk, incorporated; Sutton Green; On-site; GBP 22,000 - 26,000; Part time

Job summary

Dove & Hawk is seeking an experienced Lettings Coordinator in Sutton to manage New Lets and Rent Increases for 166 Build to Rent apartments. The role focuses on tenant introductions, viewings, offers and vetting within a fast-paced team.

You will work a 30-hour week with base salary of £24,000 plus commission up to £10k based on KPIs and a 10% discretionary bonus. Knowledge of regulations and strong customer service are essential.

Qualifications

• Proven experience in Lettings Negotiation/Management.
• Up to date knowledge of appropriate Regulation and Legislation.
• Excellent written and spoken etiquette.
• IT literate and social media savvy.

Responsibilities

• Be the first contact for new letting applications and respond promptly.
• Hit client KPIs and targets.
• Arrange and conduct property viewings.
• Negotiate and process offers.
• Carry out applicant vetting and deal administration including ID checks.
• Negotiate and manage rent increases.
• Collaborate with lettings managers on strategy and incentives.
• Work with central Tenancy Progression team to complete deals.
• Provide lettings data for centralized reporting.
• Update property adverts on portals and social media.
• Conduct pre-void inspection reporting to the property management team.
• Arrange void works including inventories, cleans and light maintenance.
• Prioritise customer service for residents and applicants.
• Support resident events and respond to queries.
• Meet and greet tenants, provide keys and orientation tours.

Skills

Lettings Negotiation

Tenant Relations

Regulations knowledge

Right to Rent

Organised

Job description

Lettings Coordinator - Sutton - £24,000 Base Salary + Commission & 10% Discretionary Bonus

Our client, a globally established Real Estate Agency, are currently seeking an experienced Lettings Coordinator to facilitate all New Lets and Rent Increases for 166 Built to Rent apartments.

Responsibilities

• To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
• Achieving client set KPI's and targets.
• Arranging and conducting property viewings.
• Negotiating and processing offers.
• Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
• Negotiating and managing rent increases.
• Working alongside the lettings managers to develop strategy and incentives.
• Working alongside central Tenancy Progression team to complete deals.
• Provide required lettings data for commentary for centralised reporting.
• Regularly updating property advertisements on portals and social media appropriate
• Performing pre void inspection reporting to property management team on presentation and condition of apartments.
• Arranging void works including but not limited to inventories, cleans and light maintenance.
• Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.
• Support resident events and activities.
• Responding to additional resident queries and concerns where required.
• Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre -arranging check in reporting.

Requirements

• Proven experience in Lettings Negotiation/Management (BTR preferred but not essential)
• Up to date knowledge of appropriate Regulation and Legislation
• Excellent written and spoken etiquette
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• IT literate and social media savvy

Working Hours: 30 hours a week, flexibility on hours and days

Salary: £24,000 Base + Commission of up to £10k based on KPIs & 10% discretionary bonus

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