Lettings Coordinator

Dove & Hawk, incorporated; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Commission up to £10k

Discretionary bonus 10%

Job summary

Dove & Hawk, incorporated is seeking a Lettings Coordinator in Sutton to manage 166 Built to Rent apartments, handling new lets and rent increases. You will be the first contact for applicants, arrange viewings, and oversee vetting and offers with a focus on customer service.

You will work closely with lettings managers and the central Tenancy Progression team to hit KPIs, update advertisements, coordinate void works, and maintain excellent resident experiences.

Qualifications

• Proven experience in Lettings Negotiation/Management.
• Up to date knowledge of relevant regulation and legislation.
• Excellent written and spoken etiquette.

Responsibilities

• Act as first contact for new letting applications and respond promptly.
• Achieve client KPIs and targets.
• Arrange and conduct property viewings.
• Negotiate and process offers.
• Complete applicant vetting and admin including ID checks and Right to Rent.
• Negotiate and manage rent increases.
• Collaborate with lettings managers on strategy and incentives.

Skills

Lettings Negotiation

KPI Targets

Viewings

Offers Negotiation

Right to Rent

IT literacy

Job description

Lettings Coordinator - Sutton - £24,000 Base Salary + Commission & 10% Discretionary Bonus

Our client, a globally established Real Estate Agency, are currently seeking an experienced Lettings Coordinator to facilitate all New Lets and Rent Increases for 166 Built to Rent apartments.

Responsibilities:

• To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
• Achieving client set KPI's and targets.
• Arranging and conducting property viewings.
• Negotiating and processing offers.
• Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
• Negotiating and managing rent increases.
• Working alongside the lettings managers to develop strategy and incentives.
• Working alongside central Tenancy Progression team to complete deals.
• Provide required lettings data for commentary for centralised reporting.
• Regularly updating property advertisements on portals and social media appropriate
• Performing pre void inspection reporting to property management team on presentation and condition of apartments.
• Arranging void works including but not limited to inventories, cleans and light maintenance.
• Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.
• Support resident events and activities.
• Responding to additional resident queries and concerns where required.
• Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre -arranging check in reporting.

Requirements:

• Proven experience in Lettings Negotiation/Management (BTR preferred but not essential)
• Up to date knowledge of appropriate Regulation and Legislation
• Excellent written and spoken etiquette
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• IT literate and social media savvy

Working Hours:

30 hours a week, flexibility on hours and days

Salary:

£24,000 Base + Commission of up to £10k based on KPIs & 10% discretionary bonus