Lettings Administrator: Growth to Negotiator

rentlife; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Training and development

Friendly team environment

Career progression

Job summary

Rentlife Ltd is seeking a proactive Lettings Assistant in Birmingham City Centre to support the lettings team with administration, correspondence and client care. You'll help landlords, tenants and prospective tenants enjoy a smooth, professional experience and uphold Rentlife's reputation for excellent service.

The role covers applicant management, property marketing, viewing coordination, tenant onboarding and compliance administration.

Qualifications

• Experience in customer service in a fast-paced environment.
• Strong organisational skills and multitasking ability.
• Clear communication with landlords, tenants and colleagues.
• High attention to detail and accuracy in records.
• Comfort with CRM systems and Microsoft Office.
• Calm under pressure and team-focused attitude.

Responsibilities

• Applicant management: respond to enquiries, register applicants, arrange viewings, maintain CRM records.
• Property marketing: assist with listings, update portals, coordinate photography and ensure appealing details.
• Viewing coordination: schedule appointments and gather feedback for the lettings team.
• Tenant onboarding: prepare tenancy docs, progress references and compliance checks.
• Landlord communication: provide updates and timely responses.
• Compliance administration: maintain safety certificates and regulatory records.
• General office support: answer calls, manage emails, welcome visitors.

Skills

Customer service

Organisation

Communication

Attention to detail

CRM systems

Microsoft Office

Tools

CRM software

Microsoft Office Suite

Job description

Rentlife Ltd is seeking a proactive Lettings Assistant in Birmingham City Centre to support the lettings team with administration, correspondence and client care. You'll help landlords, tenants and prospective tenants enjoy a smooth, professional experience and uphold Rentlife's reputation for excellent service.

The role covers applicant management, property marketing, viewing coordination, tenant onboarding and compliance administration.