Lettings Administrator

Bernicia; Newcastle upon Tyne; In loco; GBP 23.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

23 days annual leave

Health cash plan

Retail discounts

Generous pension scheme

Descrizione del lavoro

Bernicia is seeking a Lettings Administrator to join the team in Newcastle City Centre. You will provide efficient lettings administration, coordinate move-ins, references and documentation, and support the lettings and property management teams while delivering excellent customer service.

The role is based in the city centre with standard Monday–Friday hours and Saturday rotation. A proactive, detail‑oriented team player with strong IT skills and communication is essential.

Competenze

• Experience in letting or property administration is advantageous.
• Excellent communication and organisational skills are essential.
• Strong IT skills and proficiency with Microsoft packages are required.

Mansioni

• Deliver a high-quality lettings administration service.
• Prepare tenant move-ins, compile paperwork, and reference checks within deadlines.
• Liaise with tenants, landlords and the lettings team to support sales and property management.

Conoscenze

Administration

Organisation

Prioritisation

Interpersonal skills

IT skills

Team player

Attention to detail

Strumenti

Microsoft Office

Descrizione del lavoro

Lettings Administrator

Location: Grey Street, Newcastle Upon Tyne, NE1 6EE

Contract: Permanent

Hours: 40 Hours Per Week (Monday-Fridays 9am-5.30pm, alternate Saturdays 10am-2pm with time in lieu of)

Salary: £26,509.50 pa plus Commission

Closing Date: 5pm 16th October 2026

Are you passionate about delivering excellent customer service and looking for a new opportunity? Then you may be interested.

An opportunity has arisen for a Lettings administrator to join our team based in Newcastle City centre.

You will be responsible for assisting in the delivery of a highly effective and profitable lettings service and providing an exceptional level of customer service to all customers.

If you have excellent communication and organisational skills, a team focussed approach to work and are proficient in using IT systems, we want to hear from you.

About the role:

Within this varied role, you will be responsible for the delivery of an excellent, consistent and responsive lettings administration service.

Duties will include; Preparing tenant move ins- compiling all necessary, legally compliant paperwork and referencing within deadlines and liaising with tenants and landlords. Further duties will include other general administrative tasks as required to support sales, lettings and property management teams and the branch manager.

Experience in the property sector is preferred but not a necessity; however, a highly organised professional with exceptional communication skills and a passion for providing excellent customer service is essential.

About you:

You’ll need:

• Exceptional administration, organisational and prioritisation skills


• Excellent interpersonal and communication skills, both written and verbal


• Advanced IT skill, particularly with Microsoft packages


• Understanding of what makes a difference in delivering excellent customer service


• Enthusiastic team player


• Excellent attention to detail

The Benefits:

• 23 days annual leave (plus bank holidays), increasing to 25 days after 2 years of service


• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.


• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.


• Generous pension scheme

About us:

An estate agent that knows how much a home means, we’re here to help take away the stress and hassle of selling, buying, renting, letting and managing property.

By listening to the wants and needs of our clients, we turn a time-consuming process into something much easier – because we know how much a home means.

From helping first‑time buyers, to taking care of hundreds of private landlords’ properties, our customers are our top priority.

Our team of award‑winning property specialists know our clients inside and out, offering honesty, transparency, professionalism and knowledge.

As a trading division of Kingston, part of the Bernicia Group, the profits we make go towards Bernicia’s work to help communities in the North East.

For more information regarding this role, please contact:

Hayden Atkinson 0191 2221000 /[e-mail]

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.