Lettings Administrator

Urbanbubble Ltd; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Cycle to work

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Enhanced annual leave

Birthday day off

House purchase day off

Job summary

Urbanbubble Ltd is seeking a proactive Lettings Administrator to join our Manchester Lettings team, driving excellent customer service and smooth move-ins. You will work closely with General Managers and Resident Services to hit lettings targets and welcome new residents from day one.

We are looking for an organised, confident communicator who can manage enquiries, oversee referencing, inventories and tenancy paperwork, and provide accurate advice to residents throughout the process.

Qualifications

• Excellent oral and written communication.
• Customer service experience both face to face and via telephone.
• Excellent telephone manner.
• A confident self-starter who can work independently.
• Team player with initiative.
• Positive, can-do attitude and adaptable.
• Keen interest in learning the property industry.
• Knowledge of Lettings and Estate Agency Acts.

Responsibilities

• Handle lettings enquiries over the phone, email and through our internal system.
• Administration and main point of contact for new applications, including managing the referencing process, arranging sparkle cleans, pre let checks and inventories, drafting tenancy agreements and facilitating payment of move in monies.
• Ensure all necessary paperwork, holding funds and checks are in place prior to starting the referencing process and then again prior to handing an application back to the site teams to move in.
• Ensure payments have been received with the accounts team prior to move in.
• Input the information provided by the site teams accurately onto the management system.
• Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high.
• Ensure all GDPR processes are followed at all times.
• Agree renewals with residents in line with updated market values.
• Serve section 21 and section 8 notices as required.
• Request feedback throughout the processes via our survey systems.

Skills

Excellent communication

Customer service

Phone etiquette

Self-starter

Team player

Positive attitude

Adaptable

Interest in property

Lettings Acts knowledge

Job description

We’re looking for a proactive and sales-driven Lettings Administrator to join our Lettings team in Manchester. This is a fantastic opportunity to be part of the exciting journey of bringing our Build to Rent developments to life.

In this role, you’ll work closely with our General Managers and Resident Services teams to hit lettings targets and ensure a smooth move-in experience for every new resident. You’ll play a key part in making sure prospects feel welcome and connected to our community even before they collect their keys, while also keeping on top of the important admin that comes with lettings.

We’re after someone who’s organised, a natural communicator, and passionate about delivering excellent customer service.

At urbanbubble, we believe in building communities, not just managing buildings. As a Lettings Administrator, you’ll be at the heart of that mission, helping people feel at home from day one.

What do we offer?

• A basic annual salary of up to £31,000 per annum, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

• Handle lettings enquiries over the phone, email and through our internal system
• Administration and main point of contact for new applications. Including managing the referencing process, arranging sparkle cleans, pre let checks and inventories, drafting tenancy agreements and facilitating payment of move in monies
• Ensure all necessary paperwork, holding funds and checks are in place prior to starting the referencing process and then again prior to handing an application back to the site teams to move in
• Ensure payments have been received with the accounts team prior to move in
• Input the information provided by the site teams accurately onto the management system
• Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high
• Ensure all GDPR processes are followed at all times
• Agree renewals with residents in line with updated market values
• Serve section 21 and section 8 notices as required
• Request feedback throughout the processes via our survey systems

What are we looking for?

• Excellent oral and written communication skills
• Customer Service experience both face to face and via telephone
• Excellent telephone manner
• A confident self-starter
• Team player, yet with the ability to work alone and on own initiative
• Positive and can do attitude
• Adaptable
• Keen interest in learning the property industry
• Knowledge of relevant Lettings and Estate Agency Acts.

urbanbubble requires people who are professional, hardworking, innovative, and passionate and who truly engage with the customer. We are an equal opportunity employer,