Assistant Property Manager

Urbanbubble Ltd; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced family leave

Cycle to work

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Cash plan

Birthday day off

House purchase day off

Job summary

Urbanbubble Ltd is looking for an Assistant Property Manager to be the first contact for enquiries in a fast-paced environment and to ensure a first-class experience for residents and landlords. The role covers reactive maintenance, inspections follow-up, and coordination with contractors to keep properties compliant and well maintained.

You will support residents on-site with queries, assist in insurance claim processing, and help manage service schedules and health and safety obligations.

Qualifications

• Experience working within a fast paced customer service environment.
• Strong organisation skills and the ability to manage multiple deadlines.
• Knowledge of delivering high levels of customer care.

Responsibilities

• Be the first point of contact for inquiries, ensuring a first-class experience.
• Manage and resolve reactive property issues, escalating when needed.
• Review inspections from onsite staff and follow up accordingly.
• Coordinate maintenance with contractors and oversee schedule compliance.
• Support residents with queries such as noise/ASB and liaise with third parties.

Skills

Customer service

Organisation

Communication

Deadline management

Job description

We're searching for an incredible Assistant Property Manager to join our team! You will act as the first point of contact for the team's enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate).
• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up.
• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors.
• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required.
• To coordinate the processing of insurance claims in a timely manner.
• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.
• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations
• To support key processes such as section 20s, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions.
• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.

Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.
• To manage all works and spends in line with budget, maintaining close oversight and control.

What are we looking for?

• Experience working within a fast paced customer service environment
• Residential property management experience is hugely advantageous, but not essential.
• Knowledge of principles of customer service excellence.
• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.

We're not your usual property company. We're the North West's leading property managing agent!

At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

So, what do you say - interested?

Don't meet every single requirement? Don't count yourself out just yet. Studies have shown some individuals are less likely to apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit, great work ethics, and character.

So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment process.