Dynamic Lettings Administrator: Property & Tenancy Support

Walker & Sloan; Exeter; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Training and development

Job summary

Walker & Sloan is a trusted independent estate agency based in Exeter, offering a focused lettings service within a busy market. This role supports the lettings team with essential admin, tenancy documentation and CRM updates.

We welcome organised, proactive individuals who enjoy a fast-paced environment and delivering excellent customer service. Prior lettings or property admin experience is advantageous but not essential.

Qualifications

• Previous administration or customer service experience.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Confidence dealing with customers by telephone and email.
• Ability to manage multiple tasks and deadlines.
• Proactive and professional approach.
• Previous property or lettings experience would be advantageous but isn’t essential.

Responsibilities

• Provide day-to-day administrative support to the lettings team.
• Prepare tenancy documentation and associated paperwork.
• Progress new tenancies and ensure documentation is completed accurately and on time.
• Maintain accurate landlord, tenant and property records.
• Update the CRM and internal property systems.
• Liaise with landlords, tenants and applicants by telephone and email.
• Assist with referencing and compliance documentation.
• Support tenancy renewals and relets.
• Assist with the marketing and launch of available properties.
• Handle incoming enquiries and provide a high level of customer service.
• Support the wider lettings team with general administration.

Skills

Administration

Customer service

Organisation

Communication

Multitasking

Tools

CRM systems

Databases

Job description

Walker & Sloan is a trusted independent estate agency based in Exeter, offering a focused lettings service within a busy market. This role supports the lettings team with essential admin, tenancy documentation and CRM updates.

We welcome organised, proactive individuals who enjoy a fast-paced environment and delivering excellent customer service. Prior lettings or property admin experience is advantageous but not essential.