Leisure Supervisor-Mid Kent Leisure Contracts

Serco Group; Maidstone; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free gym membership for you and your (

DBS checks

Swimming lessons for child

25 days holiday

Job summary

The Maidstone Leisure Trust is recruiting a Leisure Supervisor for Maidstone Leisure Centre. You will supervise daily activities, support the Duty Manager, and help ensure safety, cleanliness and excellent customer service in a welcoming environment.

The role offers 40 hours per week with flexible early/late/weekend shifts, and involves working on-site at the leisure centre. DBS checks are required; training and development are provided.

Qualifications

• Experience in a customer-facing environment with a focus on service excellence.
• Ability to remain calm, responsive and vigilant in busy or challenging situations.
• Strong communication and confidence engaging with people of all ages.

Responsibilities

• Supervise daily activities within the leisure centre and maintain service standards.
• Support the Duty Manager and provide operational cover during absences.
• Maintain cleanliness, presentation and equipment setup across the facility.
• Promote health and safety procedures and relevant legislation.
• Build positive relationships with customers and partners to foster a welcoming environment.
• Support achievement of operational targets and identify improvement opportunities.

Skills

Customer facing

Calm under pressure

Communication

Team oriented

Education

National Pool Lifeguard Qualification

Job description

Posting Start Date: 22 Sept 2026

Location: Maidstone, Kent, GB, ME15 7RN

Contract Type: Full Time

Leisure Supervisor

Location: Maidstone Leisure Centre, ME15 7RN

Salary: £27,774.28 plus excellent benefits

Schedule: 40 hours per week, flexible to work earlies, lates and weekends, between the hours 6am -10.30pm.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of The Maidstone Leisure Trust

The Maidstone Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.

As a Leisure Supervisor, you’ll play a vital role in creating a safe, welcoming and enjoyable environment for everyone who visits the centre. Supporting day-to-day operations and stepping in for the Duty Manager when required, you'll help deliver excellent customer experiences while maintaining high standards of safety, cleanliness and service. Your work has purpose, helping to create a positive impact on communities by encouraging healthier lifestyles and ensuring leisure facilities remain accessible and enjoyable for all.

What you’ll do as a Leisure Supervisor

• Supervise daily activities within the leisure centre, ensuring customer safety and excellent service standards at all times.
• Support the Duty Manager and provide operational cover during periods of absence.
• Maintain high standards of cleanliness, presentation and equipment setup across the facility.
• Promote and follow all health and safety procedures, policies and relevant legislation.
• Build positive relationships with customers and local authority partners, helping to deliver a welcoming environment.
• Support the achievement of operational and performance targets while identifying opportunities for improvement.

Does this sound like you?

• Experience working in a customer-facing environment with a strong commitment to customer care.
• Ability to remain calm, responsive and vigilant in busy or challenging situations.
• Strong communication skills and confidence engaging with people of all ages and abilities.
• A positive, team-focused approach with a willingness to learn and develop.
• National Pool Lifeguard Qualification (or equivalent) and experience in a supervisory role are desirable.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.