Leisure Facility Manager

Serco Group; Oxford; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Free gym membership for you and family

DBS checks and safeguarding training

Free swimming lessons for one child

Pension contribution 6%

Training and development opportunities

Employee Assistance Programme

Retail discounts

Job summary

Serco Group, on behalf of Leisure Solutions Community Trust (LSCT), seeks a Leisure Facility Manager to lead a busy leisure facility. You will ensure safe, welcoming, high-performing operations and work with the General Manager to drive growth and exceptional customer experiences.

The role requires leadership skills, a proactive approach, and the ability to work across teams. Flexible hybrid working is available, with DBS checks and safeguarding training provided as part of the onboarding

Qualifications

• Experience in facilities management or leisure operations.
• Proven ability to lead, motivate and develop teams.
• Strong communication and relationship-building skills.
• Confident using operational data to drive improvements.
• Committment to delivering excellent customer experiences.

Responsibilities

• Lead the safe, effective and efficient operation of the facility and ensure health, safety and environmental compliance.
• Support the General Manager in delivering operational plans and growth.
• Coach and develop Duty Managers and leaders to enable growth and performance.
• Drive excellent customer service and build trust with customers and stakeholders.
• Use performance data to identify opportunities for continuous improvement.
• Manage facility readiness, keyholder duties and emergency response when needed.

Skills

Facilities management

Team leadership

Communication

Data-driven decisions

Customer experience focus

Driving licence

Swimmer capable

Lifeguard qualification (NPLQ) desired

Job description

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Schedule: Permanent, Full-time, 40 hours per week, Monday to Friday, 6am to 2.30pm or 1pm-9.30pm, Weekends (1 in 3) 7.30am to 4.30pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trustencourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Facility Manager to join their team and help make a positive difference every day.

As Leisure Facility Manager, you'll lead the day-to-day operation of a busy leisure facility, creating a positive impact on communities by ensuring services are safe, welcoming and high performing. Working closely with the General Manager, you'll help drive growth, innovation and excellent customer experiences, while supporting colleagues to develop and thrive. Your work will have purpose – helping to create healthier, happier futures for the people who use the facility every day.

What you’ll do as a Leisure Facility Manager

• Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
• Support the General Manager in delivering operational plans, business objectives and sustainable growth.
• Manage, coach and develop Duty Managers and departmental leaders, creating headroom for people to grow and perform at their best.
• Drive excellent customer service, building trust with customers, stakeholders and the local community.
• Use performance data and key performance indicators to identify opportunities for continuous improvement and innovation.
• Take responsibility for facility readiness, keyholder duties and emergency response support when required.

Does this sound like you?

• Experience in facilities management, leisure operations or a similar operational leadership environment.
• A proven ability to lead, motivate and develop teams while creating a positive and engaged workplace culture.
• Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
• Confident using operational and performance data to make decisions and create impactful solutions.
• Committed to delivering excellent customer experiences and making a positive impact on communities.
• Full UK Driving Licence
• Confident swimmer
• NPLQ (National Pool Lifeguard Qualification) is desirable or training will be provided

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required. For confidential enquiries about this role, please contact MyHR via the portal.

Please ensure your line manager is aware of your application.