Lifeguard | Maidstone

Serco USA; Maidstone; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Holidays 21 days pro rata

Pension Up to 6%

Training and development

Health and wellbeing

Discounts across retailers

Volunteer day

Payroll Giving

Employee networks

Job summary

Serco is recruiting on behalf of Maidstone Leisure Trust for a Full Time Lifeguard at Maidstone Leisure Centre. You will supervise the pool, ensure safety, and provide excellent customer care to visitors of all ages.

The role requires strong swimming skills and a National Pool Lifeguard Qualification, with 40 hours per week including earlies and lates. Benefits include training, discounts, and healthcare options.

Qualifications

• Excellent customer service to a diverse public.
• Strong safety awareness and vigilance in a busy pool environment.
• Ability to remain calm under pressure and handle emergencies.

Responsibilities

• Supervise pool activities and ensure safety for all users.
• Maintain high standards of cleanliness in the pool area.
• Assist with pool equipment setup and lifeguard duties as needed.

Skills

Customer service

Safety awareness

Vigilance

Teamwork

Education

National Pool Lifeguard Qualification (NPLQ)

Job description

Location:

Maidstone Leisure Centre, ME15 7RN

Working Hours:

40 hours per week, between Monday to Sunday including earlies and lates

Salary:

Up to £27,000 per annum + excellent benefits

At Serco, we're pleased to be recruiting on behalf of Maidstone Leisure Trust.

Maidstone Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Full Time Lifeguard to join their team and help make a positive difference every day.

As a Lifeguard you'll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.

You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.

Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. You will also receive fantastic training and development opportunities and benefits including free leisure access and other various discounts.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

You'll need to have excellent customer service skills as you'll be interacting heavily with our customers. So, whether you've earned that experience in a leisure or another customer facing environment, you'll be a people person who is happy dealing with people of all ages and backgrounds.

As a lifeguard you'll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you'll need to have strong swimming skills and it's essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society).

Due to this being a full-time role, you will need to be at least 18+ to be considered.

Why Join us

A place you can make an impact: Our Swimming pools are the beating hearts of our leisure centres and without lifeguards we can't operate. They ensure that our customers can enjoy their activity in safety and when needed they save lives

A place you can count on: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions they can move into other centre management roles in one of our 55 facilities.

A place for you: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you'll also find all the resources you need for career progression through Serco Learning.

What we offer

• Holidays: 21 days pro rata plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, free membership for Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
• For all Leisure benefits - Trust and Serco Leisure Employee Benefits

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment:

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.