Leisure Supervisor

Delta Hotels by Marriott York; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room discounts for you and family

Discount on food & beverage at Marriot

Free leisure club access

Employee discounts and rewards

Free meals during shifts

Staff parking

Learning & Development opportunities

Employee Assistance Programme

Job summary

Delta Hotels by Marriott York seeks team members to organize and promote engaging recreation activities for guests in a welcoming, four-star hotel setting. You will assist guests, explain facility rules, and ensure a fun, safe atmosphere while maintaining equipment and coordinating with management.

The role emphasizes guest service, safety, and teamwork, with opportunities to train and mentor colleagues while upholding Marriott standards and delivering a high-quality guest experience at the York

Qualifications

• Experience in hospitality or guest services is preferred.
• Ability to explain rules and safety procedures clearly.
• Strong communication and professional demeanor.

Responsibilities

• Create recreational activity agendas and advertise activities.
• Assist management in promoting facilities and engaging guests.
• Observe safety rules and respond to emergencies per procedures.
• Maintain and restock recreation equipment and supplies.

Skills

Customer service

Communication

Team motivation

Job description

Position Summary

Create recreationalactivity agendas and advertisements using publishing software. Conductinventory of supplies, materials, and equipment and inform manager of lowsupply items. Encourage, recruit, register, and schedule guests to participatein recreation activities. Promote a fun and relaxing atmosphere for guests.Provide information to guests about available recreation facilities andactivities. Promote the rules and regulations of the recreation facilityintended for the safety and welfare of guests and members. Observe activity inthe recreational facility and respond appropriately in accordance with localoperating procedure in the event of an emergency. Be aware of possiblesituations where guests are not able to safely participate in an activity andinform supervisor/manager. Provide assistance to injured guests until thearrival of emergency medical services. Clean and maintain recreationalequipment and supplies.

Assist management in training, motivating, andcoaching employees; serve as a role model. Report accidents, injuries, andunsafe work conditions to manager; complete safety training and certifications.Follow company policies and procedures; ensure uniform and personal appearance isclean and professional; maintain confidentiality of proprietary information;protect company assets. Anticipate and address guests’ service needs; assistindividuals with disabilities. Speak with others using clear and professionallanguage; answer telephones using appropriate etiquette. Develop and maintainpositive working relationships with others. Process orders or transactions fromcustomers and collect payment as necessary. Ensure adherence to qualityexpectations and standards; identify, recommend, and implement new ways toincrease organizational quality. Perform otherreasonable job duties as requested.

About Us

Delta Hotels by Marriott Yorkoffers a 4 star hotel experience in a beautiful location steps away from theYork Racecourse. We have stunning guest rooms and leisure facilities as well asbanqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining

• Discountedroom rates for you, as well as your friends & family worldwide!
• Discounton food & beverage at Marriott hotels worldwide.
• Freeuse of the Leisure Club facilities
• Accessto discounts, rewards, and perks with top brands
• Freemeal during shifts
• Staffparking during shifts
• Learning& Development opportunities
• EmployeeAssistance Programme

Dedicatedbenefits website