Leisure Receptionist

The Celtic Collection; Caerleon; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Career development training from day 1

Discounts on food & beverage and hotel

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Job summary

The Celtic Collection in Newport, UK, is seeking a friendly Leisure Receptionist to greet guests, answer inquiries and support the front desk with warmth and professionalism.

You will work five days across the week, including weekends, at £12.72 per hour, with duties covering check-ins/outs, admin tasks and delivering an exceptional guest experience.

The role includes access to career development, discounts on food and stays, pension arrangements and wellbeing support.

Qualifications

• Friendly front-of-house personality and superb guest interaction skills.
• Clear verbal and written communication abilities.
• Ability to multitask in a fast-paced reception environment.
• Strong attention to detail to ensure seamless guest experiences.

Responsibilities

• Greet guests and members at the Leisure reception desk.
• Handle inquiries with professionalism and efficiency.
• Assist with administrative tasks related to reception.
• Ensure smooth check-in and check-out processes for guests.

Skills

Welcoming demeanour

Verbal communication

Written communication

Multitasking

Attention to detail

Job description

JOB TITLE – Leisure Receptionist
DEPARTMENT – Leisure
CONTRACTTYPE - Permanent
RATE OFPAY- £12.72 per hour
HOURS –5 out of 7 days including weekends
LOCATION – Newport, NP18 1HQ
ID –REQ6775
OVERVIEW -
Join the‘Greatest Story in Hospitality’ by becoming one of our Leisure Receptionists ‘HospitalityHeroes’ based at our Celtic Manor Resort - just one of the fantasticopportunities we offer from ‘Manor to Marina’.

OUR IDEALHERO WILL HAVE -
A welcoming personality to create an outstanding first impression.
Excellent verbal and written communication skills.
The ability to multitask in a fast-paced environment.
Fantastic attention to detail to ensure seamless guest experiences.

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
Be the friendly face greeting guests and members.
Handle inquiries with professionalism and efficiency.
Assist with administrative tasks related to the reception desk.
Ensure a smooth check-in and check-out process for guests.
Maintain a polite, courteous, and professional approach at all times.

BERECOGNISED AND REWARDED -
As one of our‘Hospitality Heroes’ you will receive a host of Company benefits such as -
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards

GROW WITHUS -
As a CelticCollection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO -
In the event we receive a high number of applications, wereserve the right to close this campaign early. All applicants must have theright to live and work in the UK. Documented evidence of eligibility will berequired as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.