Leisure Group Reservations & AR Manager

ibis, ibis Styles, ibis budget; Hounslow; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Heartist Card

Bonus Breaks vouchers

Meals on duty

Uniform provided

28 days holiday

Friends & Family rates

Eye test vouchers

Learning & development

Cycle to Work

Vivup benefits

Workplace pension

Job summary

ibis London Heathrow Airport is seeking a Reservations & Accounts Receivable Manager to oversee the hotel's reservations function, with a strong focus on leisure groups, while managing accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.

You will work on a fixed-term (12 months) contract with a competitive hourly rate of £18.30 per

Qualifications

• Minimum 2 years' experience as a Reservations Supervisor or Reservations Coordinator.
• Experience managing leisure group bookings.
• Experience in accounts receivable and credit control.
• Strong organisational and communication skills.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office and hotel reservation systems.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Oversee hotel reservations with a focus on leisure groups.
• Coordinate group bookings from enquiry through to arrival.
• Build and maintain relationships with tour operators and travel partners.
• Ensure reservations are processed accurately and efficiently.
• Manage room inventory to maximise occupancy and revenue.
• Oversee invoicing, accounts receivable, and credit control processes.
• Follow up on outstanding payments and resolve billing queries.
• Prepare reservations and accounts receivable reports.
• Collaborate with Front Office and other hotel departments as required.

Skills

Reservation management

Leisure groups

Accounts receivable

Credit control

Organisational skills

Communication skills

Attention to detail

Microsoft Office

Hotel reservation systems

Independent worker

Multitasking

Tools

Room reservations system

Microsoft Office

Job description

ibis London Heathrow Airport is seeking a Reservations & Accounts Receivable Manager to oversee the hotel's reservations function, with a strong focus on leisure groups, while managing accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.

You will work on a fixed-term (12 months) contract with a competitive hourly rate of £18.30 per