Reservations & AR Manager (12-Month Contract)

Accor; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Heartist Card 30% discount

Bonus Breaks vouchers

Complimentary meals while on duty

28 days holiday + 5 days service

Friends & Family rates

Learning and development programmes

Cycle to Work

Vivup benefits

Wellbeing and career development

Job summary

Accor’s ibis London Heathrow Airport is hiring a Reservations & Accounts Receivable Manager for a 12-month fixed-term maternity cover. You will oversee reservations, manage AR/credit control, and drive group bookings while collaborating with hotel teams.

This role requires strong organisation and communication and offers a competitive hourly rate with a bonus potential. Join a world‑class hospitality group and enjoy staff discounts, holiday benefits, and development opportunities within Accor’s

Qualifications

• Minimum 2 years' experience in Reservations leadership (Supervisor/Coordinator).
• Experience in accounts receivable and credit control.
• Strong organisational and communication skills.
• Proficiency with Microsoft Office and hotel reservation systems.

Responsibilities

• Oversee hotel reservations with a focus on leisure groups.
• Coordinate group bookings from enquiry to arrival.
• Manage invoicing, accounts receivable and credit control processes.
• Prepare reservations and accounts receivable reports.
• Collaborate with Front Office and other departments.

Skills

Organisational Skills

Communication Skills

Accounts Receivable

Credit Control

Tools

Microsoft Office

Reservation systems

Job description

Reservations & Accounts Receivable Manager (12-Month Fixed-Term Contract - Maternity Cover)

• Full-time
• Job Type: Temporary
• Job Schedule: Full-Time
• ibis London Heathrow Airport
• Contract Type: Fixed-Term (12 Months) /Full-Time
• Salary:£18.30 per hour, plus an annual bonus opportunity of up to 10% of your annual base salary.

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

About the Role

We are seeking a Reservations & Accounts Receivable Manager to oversee the hotel's reservations function, with a strong focus on leisure groups, while managing accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.

Key Responsibilities

• Manage all hotel reservations, with a particular focus on leisure groups.
• Coordinate group bookings from enquiry through to arrival.
• Build and maintain relationships with tour operators and travel partners.
• Ensure reservations are processed accurately and efficiently.
• Manage room inventory to maximise occupancy and revenue opportunities.
• Oversee invoicing, accounts receivable, and credit control processes.
• Follow up on outstanding payments and resolve billing queries.
• Prepare reservations and accounts receivable reports.
• Work closely with Front Office and other hotel departments as required.

What We're Looking For

• Minimum 2 years' experience as a Reservations Supervisor or Reservations Coordinator.
• Experience in accounts receivable and credit control.
• Strong organisational and communication skills.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office and hotel reservation systems.
• Ability to work independently and manage multiple priorities.

As part of our team, you will enjoy:

• Heartist Card offering up to 30% discount at Accor hotels worldwide
• Free Bonus Breaks vouchers for complimentary stays within the UK
• Complimentary meals while on duty and a provided uniform
• 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days
• Friends & Family discounted rates
• Learning and development programmes through our Academies
• Cycle to Work scheme
• Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
• A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities

One more thing…

By working at the ibis London Heathrow Airportyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

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