Reservations & AR Manager — Lead Leisure Groups & Revenue

Accorhotel; Greater London; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Heartist Card up to 30% discount

Free Bonus Breaks UK stays

Complimentary meals on duty

28 days holiday + 5 days with service

Friends & Family discounted rates

Eye test vouchers

Academies learning & development

Cycle to Work scheme

Vivup employee benefits

Workplace pension

Job summary

ibis London Heathrow Airport is seeking a Reservations & Accounts Receivable Manager to oversee the hotel's reservations function, with a strong focus on leisure groups, while managing accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.

We offer a comprehensive benefits package, opportunities for growth within the Accor network,

Qualifications

• Minimum 2 years' experience as a Reservations Supervisor or Reservations Coordinator.
• Experience managing leisure group bookings.
• Experience in accounts receivable and credit control.
• Strong organisational and communication skills.
• Proficiency in Microsoft Office and hotel reservation systems.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage all hotel reservations, with a particular focus on leisure groups.
• Coordinate group bookings from enquiry through to arrival.
• Build and maintain relationships with tour operators and travel partners.
• Ensure reservations are processed accurately and efficiently.
• Manage room inventory to maximise occupancy and revenue opportunities.
• Oversee invoicing, accounts receivable, and credit control processes.
• Follow up on outstanding payments and resolve billing queries.
• Prepare reservations and accounts receivable reports.
• Work closely with Front Office and other hotel departments as required.

Skills

Reservations management

Leisure group bookings

Accounts receivable

Credit control

Microsoft Office

Hotel reservation systems

Communication

Tools

None

Job description

ibis London Heathrow Airport is seeking a Reservations & Accounts Receivable Manager to oversee the hotel's reservations function, with a strong focus on leisure groups, while managing accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.

We offer a comprehensive benefits package, opportunities for growth within the Accor network,