Leisure Club Receptionist
LQ Resorts
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Benefits offered by this job
Job summary
LQ Resorts is seeking a Receptionist for our Leisure Club in Weston Rhyn. You will be the first point of contact for hotel residents and club members, delivering a warm welcome and promoting facilities and services throughout the resort.
This full-time role involves 40 hours across five days, including weekends, with a competitive hourly rate of £12.96. The ideal candidate will excel in customer service, handle phones efficiently and contribute to a professional, friendly guest experience.
Qualifications
- Excellent face to face customer service skills and telephone manner.
- Ability to work under pressure in a fast-paced environment.
- Good team player with strong communication and interpersonal skills.
- Self-motivated and well organised.
- IT skills including Word, email and databases.
Responsibilities
- Provide a warm and friendly welcome for all members and guests.
- Handle general reception duties and customer feedback.
- Answer phones promptly and professionally.
- Carry out administrative duties as required.
- Maintain high standards of professionalism and customer service.
- Collaborate with other departments within the resort.
- Be an information hub for members and guests.
- Communicate effectively with management and relay issues.
Skills
Job description
Location: Weston Rhyn
An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
- Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
- Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
- 40 hours per week across 5 days including weekends
- To create a warm and friendly welcome for all members and guests
- To undertake general reception duties, dealing with customer feedback,
- Ensuring phones are answered in a timely and friendly manner
- Perform required administrative duties
- To ensure high standards of professionalism and customer service are maintained at all times
- To work well with team members and other departments within the resort
- To act as an ‘information hub’ for members and guests
- To communicate effectively and efficiently between members and management, relaying issues and information to both.
- Keep reception area clean and tidy.
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
- Be aware of and follow all Health and Safety procedures all times
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
- Excellent face to face customer service skills and excellent telephone manner
- Can work under pressure in a fast-paced environment
- Good team player with excellent communication and interpersonal skills
- Self-motivated and organised
- IT Skills such as word, email and databases
All staff Key Performance Measures
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years
Job Types: Full-time, Permanent 40 hours
Pay: £12.96 with the opportunity of commission
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
- Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
- Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
- 40 hours per week across 5 days including weekends
- To create a warm and friendly welcome for all members and guests
- To undertake general reception duties, dealing with customer feedback,
- Ensuring phones are answered in a timely and friendly manner
- Perform required administrative duties
- To ensure high standards of professionalism and customer service are maintained at all times
- To work well with team members and other departments within the resort
- To act as an ‘information hub’ for members and guests
- To communicate effectively and efficiently between members and management, relaying issues and information to both.
- Keep reception area clean and tidy.
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
- Be aware of and follow all Health and Safety procedures all times
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
About Us
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
- To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
- To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
- To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
- To encourage our team to contribute to excellent working conditions
Are a vital part of LQ Resorts .
- Supporting our team’s physical and mental health Providing free gym membership
- Delivering employee recognition programmes to reward hard work and effort.
- Creating an environment that supports the development of skills, knowledge, qualifications and career progression
- Discounts across all Resorts, to encourage leisure time
Closing DateSaturday 31st October, 2026
Contract Typefulltime
Salary£12.96 Hourly
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