Leisure Club Receptionist

SeeMeHired

Oswestry

On-site

GBP 26,000 - 29,000

Full time

2 days ago

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Benefits offered by this job

Company pension

Discounts across the resort

Free staff meals

Gym membership

On-site parking

Share of service charges

Job summary

LQ Resorts is seeking a Receptionist for its Leisure Club. You will greet hotel residents and club members, promote facilities, and be the first point of contact. The role requires a warm, friendly approach, professionalism and a passion for delivering excellent guest experiences.

You will work 40 hours across weekdays and weekends, with a competitive package including benefits such as staff meals, parking, and progression opportunities.

Qualifications

Excellent face to face customer service skills and telephone manner.
Ability to work under pressure in a fast-paced environment.
Good team player with strong communication and interpersonal abilities.
Self-motivated and well-organised.
IT skills including Word, email and database usage.

Responsibilities

Undertake general reception duties and handle customer feedback.
Answer phones promptly and politely; provide information hub services.
Perform administrative tasks and maintain high professional standards.
Coordinate with team members and other departments within the resort.
Relay information to members and management and resolve issues.

Skills

Customer service

Telephone manners

Teamwork

Interpersonal skills

IT skills

Job description

An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.

Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
40 hours per week across 5 days including weekends
To create a warm and friendly welcome for all members and guests
To undertake general reception duties, dealing with customer feedback,
Ensuring phones are answered in a timely and friendly manner
Perform required administrative duties
To ensure high standards of professionalism and customer service are maintained at all times
To work well with team members and other departments within the resort
To act as an 'information hub' for members and guests
To communicate effectively and efficiently between members and management, relaying issues and information to both.
Keep reception area clean and tidy.
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
Be aware of and follow all Health and Safety procedures all times
Receive customer complaints and feedback and direct them to appropriate offices for resolution.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager., Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
40 hours per week across 5 days including weekends
To create a warm and friendly welcome for all members and guests
To undertake general reception duties, dealing with customer feedback,
Ensuring phones are answered in a timely and friendly manner
Perform required administrative duties
To ensure high standards of professionalism and customer service are maintained at all times
To work well with team members and other departments within the resort
To act as an 'information hub' for members and guests
To communicate effectively and efficiently between members and management, relaying issues and information to both.
Keep reception area clean and tidy.
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
Be aware of and follow all Health and Safety procedures all times
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Excellent face to face customer service skills and excellent telephone manner
Can work under pressure in a fast-paced environment
Good team player with excellent communication and interpersonal skills
Self-motivated and organised
IT Skills such as word, email and databases
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort's service charges on monthly basis
Extra days holiday after 2 years