Receptionist

Peoplebank; Weymouth; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

EarlyPay

Cycle to work

Help@Hand - wellbeing service

Life Assurance

Volunteering day

Discounted hotel stays

F&B and Spa discounts

Job summary

Moonfleet Manor Hotel is seeking a motivated Receptionist to join our dedicated team on a permanent part-time basis (24 hours per week). You will be the first point of contact for guests, delivering a warm, professional welcome and guiding them through the hotel and local area.

Responsibilities include check-in/out, answering guest queries, handling reservations, and coordinating with departments to ensure smooth operations.

Qualifications

• Experience in guest services or hospitality is preferred, but full training is provided.
• Excellent communication and interpersonal skills are essential.
• Ability to work flexible weekends and evenings on a rota.
• Professional appearance and positive, proactive attitude.

Responsibilities

• Welcoming guests with a warm, professional check-in/out and hotel tour.
• Assist guests with queries, provide information, and address concerns promptly.
• Handle room reservations, manage bookings, and coordinate with departments for smooth operations.
• Create memorable guest experiences and engage with guests of all ages.

Skills

Charisma

Communication skills

Interpersonal skills

Flexibility

Team collaboration

Professional appearance

Guest service

Tools

Opera PMS

Job description

Contract: Permanent
Salary: £12.71 per hour plus generous service charge and great benefits

Are you passionate about providing exceptional customer service and creating memorable guest experiences? Moonfleet Manor Hotel, situated on the beautiful Jurassic coast is now seeking a motivated and experienced Receptionist to join our dedicated team.

Role overview

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.

This a permanent part time role, at 24 hours per week (3 days per week). Flexibility will be key as some shifts will include weekends and early/late shifts on a rota basis.

The hourly rate is £12.71, plus generous service charge and a brilliant benefits package.

Responsibilities:

• Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
• Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
• Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests - especially the littlest ones!

To succeed in this role we are looking for:

• Previous experience working with Opera would be beneficial, but full training will be given.
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Flexibility to adapt to changing situations and guest needs.
• Ability to work collaboratively with colleagues across different departments.
• Ability to maintain a professional appearance and demeanour.
• Excellent communication and interpersonal skills.
• Positive attitude and a willingness to go the extra mile for guest satisfaction.

Why work with us?

• Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• an extra day’s holiday for your birthday
• EarlyPay - Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service - Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, Moonfleet Manor Hotel is set overlooking the incredible Jurassic coastline offering our guests the perfect location for a coastal family getaway.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.