Club Receptionist

The Headland Hotel; Newquay; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Complimentary meals

50% off hotel stays

40% off spa products

Gym access

Discounted surf lessons

Job summary

The Headland Hotel in Newquay is looking for a dedicated Club Receptionist to ensure memorable experiences for guests at the Aqua Club & Headland Spa. The ideal candidate will thrive in a busy environment and contribute to a team-focused atmosphere.

This permanent position involves a variety of shifts and offers benefits such as complimentary meals during shifts, discounts on hotel stays and spa products, as well as gym access. Join us to be part of a team committed to sustainability and outstanding hospitality.

Qualifications

• Versatile team player with strong attention to detail.
• Previous experience in customer service is preferable.
• Ability to adapt to a dynamic, busy environment.

Responsibilities

• Greet guests with a warm and memorable welcome.
• Manage the reception desk in the Aqua Club and Headland Spa.
• Provide exceptional customer service maintaining a proactive approach.

Skills

Customer service

Attention to detail

Teamwork

Multi-tasking

Tools

Microsoft Office

Maestro

Job description

Club Receptionist

At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.

The Role

We have an exciting role available for a Club Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. The Aqua Club is our multi-million-pound leisure complex, comprising of six pools, a sun terrace with impressive ocean views, and a stunning restaurant named The Deck.

As our Club Receptionist you will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and using your natural warmth to make every interaction memorable. You will know and understand what it means to deliver genuine hospitality and will thrive on the challenge of always exceeding our guests and members expectations.

Organised and confident, you will demonstrate an ability to multitask in a busy but relaxed environment by the coast, whilst maintaining a proactive and passionate approach to guest care. At the Headland, we pride ourselves on our ‘one-team’ approach, therefore a team-work mindset will benefit you greatly in forming excellent relationships with both the Aqua Club, Spa and wider hotel team.

What We Are Looking For

• A versatile team player with strong attention to detail and a passion for outstanding customer service.
• Flexibility and a proactive, positive attitude.
• Previous experience using Microsoft packages and spa/hotel management software such as Maestro would be preferable but not essential
• Contract & Flexibility: This is a permanent position, working 40 hours over 5 days including a variety of shifts such as evenings, weekends and bank holidays.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks

As a member of our team you can enjoy the following benefits:

• Complimentary breakfast, lunch or dinner provided for all shifts over 6 hours
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants, once per year
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• Complimentary stay after 1 year's service
• On site parking

As well as regular awards and recognition:

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

As a proud EarthCheck partner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do. Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.