Leisure Club Front Desk & Guest Experience Host

Village Hotels; Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Gym memberships

Hotel stays

Food & drink discounts

Friends & family discounts

Retail discounts

Mental health support

Job summary

Village Hotels in Gloucester is seeking a friendly Leisure Receptionist to be the face of the club. You will deliver a warm welcome, record booking details accurately, ensure only members and guests enter, and keep the reception immaculate while presenting yourself professionally.

Knowledge of our hotel facilities, promoting promotions, and handling enquiries with confidence will be key. You will work in a busy team that values ownership and integrity, with opportunities for funded training and

Qualifications

• Customer-facing experience preferred, with a friendly and energetic attitude.
• Able to handle bookings, cash handling, and security procedures.
• Excellent presentation and professional communication.
• Team player who thrives in a busy club environment.

Responsibilities

• Welcome guests and manage a warm, efficient reception.
• Record booking details accurately and control access.
• Maintain a clean reception area and present yourself well.
• Demonstrate knowledge of hotel facilities and opening times.
• Adhere to cash handling, safety, and licensing requirements.

Job description

Village Hotels in Gloucester is seeking a friendly Leisure Receptionist to be the face of the club. You will deliver a warm welcome, record booking details accurately, ensure only members and guests enter, and keep the reception immaculate while presenting yourself professionally.

Knowledge of our hotel facilities, promoting promotions, and handling enquiries with confidence will be key. You will work in a busy team that values ownership and integrity, with opportunities for funded training and