Leisure Receptionist - Filton

Village Hotels; Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Gym memberships

Hotel stays

Food & drink discounts

Friends & family discounts

Retail discounts

Mental health support

Job summary

Village Hotels in Gloucester is seeking a friendly Leisure Receptionist to be the face of the club. You will deliver a warm welcome, record booking details accurately, ensure only members and guests enter, and keep the reception immaculate while presenting yourself professionally.

Knowledge of our hotel facilities, promoting promotions, and handling enquiries with confidence will be key. You will work in a busy team that values ownership and integrity, with opportunities for funded training and

Qualifications

• Customer-facing experience preferred, with a friendly and energetic attitude.
• Able to handle bookings, cash handling, and security procedures.
• Excellent presentation and professional communication.
• Team player who thrives in a busy club environment.

Responsibilities

• Welcome guests and manage a warm, efficient reception.
• Record booking details accurately and control access.
• Maintain a clean reception area and present yourself well.
• Demonstrate knowledge of hotel facilities and opening times.
• Adhere to cash handling, safety, and licensing requirements.

Job description

We Can & We Do

We show up to make a genuine difference and do fantastic work everyday, with purpose. We demonstrate detailed product knowledge and take every opportunity to naturally upsell into retail sales.

We Will

Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and liaise closely with the Leisure Club Sales Team to sell the experience effectively.

We Care

We care about our impact on guests, the community, and each other. We assist members in a friendly, courteous manner and make every effort to resolve any queries or problems politely.

Your Shift: What You'll Actually Be Doing As our Leisure Receptionist, you are the face of the club. We trust you to handle:

• The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
• Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
• Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
• Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
• Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your desk, handle enquiries promptly, and communicate clearly with the team. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and build our reputation as the leading Leisure Club together.

The Perks: What's In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from 20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Our Vision

Think You've Got the Right Energy? We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you. Bring your personality, your drive, and your ambition.

Requirements and Requirements

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.