Leisure Club Assistant

Valor Hospitality; Hemel Hempstead; On-site; GBP 24,000 - 29,000; Full time

Job summary

Valor Hospitality in Hemel Hempstead is seeking a Leisure Club Assistant to deliver a high-quality leisure experience to guests. You will help maintain facilities, engage with guests, and support frontline reception tasks.

The role emphasises safety and customer service, with shifts across evenings and weekends. The posted salary is £26,436.80 per year for a 40-hour week.

Qualifications

• Experience in a customer-facing role, ideally in leisure or hospitality.
• Valid First Aid and CPR certification.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team.
• Willingness to work evenings and weekends.

Responsibilities

• Greet and assist guests with information on facilities and programmes.
• Keep equipment and areas clean, safe and well-maintained.
• Supervise pool and gym to ensure a safe environment.
• Support delivery of leisure and fitness programmes.
• Handle front desk duties including bookings, payments, memberships.
• Conduct health and safety checks and report issues.

Skills

Customer Service Experience

First Aid Certification

Communication Skills

Team Player

Flexibility

Job description

£ 26,436.80 per annum. 40 hours per week across 5 days.

Are you passionate about fitness and wellness?

Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.

Key Responsibilities

• Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
• Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
• Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
• Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
• Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
• Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills and Qualifications

• Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
• First Aid Certification: Valid First Aid and CPR certification is highly desirable.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Ability to work effectively within a team environment.
• Flexibility: Willingness to work various shifts, including evenings and weekends.

What's in it for you?

Look at some of the available at Valor

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

Please note that employment is subject to proof of eligibility to work in the UK.

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