Host/Leisure Club Assistant - Female

Burlington Hotel; Carnoustie; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salaries

Discounted hotel stays for staff

Career development opportunities

Engaging team culture

Job summary

Bespoke Hotels is seeking a Leisure Club Assistant to help run and supervise our facilities. The role includes reception duties, maintaining the fitness area, and assisting guests with spa and wellness needs, ensuring a friendly, safe, and enjoyable environment.

Ideal candidates are 18+, guest-focused, with experience in hospitality and a passion for wellness. Flexibility for evenings and weekends is important to cover busy periods and events at our hotel locations.

Qualifications

• Must be 18 or over.
• Guest-focused with the ability to deliver great service.
• Experience in a guest facing role is required.
• A passion for spa and wellness.
• Detail-oriented with multitasking ability.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide information to guests about recreation facilities and activities.
• Perform reception duties.
• Maintain cleanliness and supplies in the fitness area.
• Distribute towels and manage locker usage.
• Conduct inventory and inform supervisor of low supplies.
• Promote facility rules for guest safety.
• Assist injured guests until EMS arrival.
• Report accidents and participate in safety training.

Skills

Guest-facing experience

Attention to detail

Flexibility with hours

Spa/Wellness passion

Gym/training qualification (desirable)

Job description

Join our exceptional team

(Due to the nature of this role we will only be accepting Female applicants. The role is to maintain the cleanliness of the female changing rooms within the club and to undertake basic reception duties)

We are currently looking for exceptional people to join our team and have a great opportunity for a Leisure Club Assistant.

As a Leisure Club Assistant, you will be expected to support the team with all aspects of the day-to-day operations of the facilities. You will supervise users of the facilities and provide assistance to guests.

Key Responsibilities of the role:

• Provide information to guests about available recreation facilities and activities. Promote a fun and relaxing atmosphere for guests.
• Reception duties
• Maintain the fitness center cleanliness and supply, including wiping down machines, taking towels to laundry and removing rubbish. Maintain an adequate supply of cups and water in recreation area.
• A relevant gym or training qualification is desirable but not essential
• Obtain, fold, and stack towels according to company procedures. Distribute lockers and towels to guests.
• Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
• Provide assistance to injured guests until the arrival of emergency medical services. Promote the rules and regulations of the recreation facility.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Requirements of the role:

• Applicant must be 18 or over
• To be passionate about delivering great service and be guest focused
• Previous experience in a guest facing role
• A passion for spa and wellness
• Attention to details and ability to multitask duties
• Knowledge of spa booking systems preferred but not necessary
• Flexibility to work varied hours to include evenings and weekends
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Bespoke Benefits… What’s in it for you?

• At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
• We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
• We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
• At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
• We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.