Leisure Assistant

Thwaites; Leeds; Hybrid; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Stream wage access (up to 40%)

24–28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Maternity/Paternity pay

Training programmes

Life assurance

Career progression opportunities

Engaging work environment

Zusammenfassung

Thwaites in Leeds is seeking a friendly Leisure Assistant to warmly welcome guests, support a relaxed spa environment and maintain safety and standards across the facilities.

You will greet guests, assist when needed, help ensure pool safety and spa cleanliness, and contribute to an engaging hospitality experience with opportunities for progression.

Qualifikationen

• Warm demeanor and approachable at all times
• Calm under pressure and able to handle unexpected circumstances
• Strong communicator with a smile and service-oriented mindset

Aufgaben

• Greeting our guests with a welcoming smile, offering advice and assistance when necessary
• Ensuring guest safety at all times, following all health and safety spa procedures
• Maintaining excellent spa standards, cleanliness and presentation
• Providing the highest level of hospitality
• Upselling of food, beverage, treatment, products and other hotel facilities

Jobbeschreibung

An approachable and enthusiastic Leisure Assistant wanted to provide the warmest of welcomes.

We're looking for a friendly and dedicated Leisure Assistant to join our team, working in a busy and vibrant spa. In this role, you will help ensure the safety and wellbeing of all guests while maintaining standards across our spa facilities. You will be a welcoming presence for every visitor, supporting a relaxed and enjoyable experience from the moment they arrive.

Your day to day;

• Greeting our guests with a welcoming smile, offering advice and assistance when necessary
• Ensuring guest safety at all times, following all health and safety spa procedures
• Maintaining excellent spa standards, cleanliness and presentation
• Providing the highest level of hospitality
• Upselling of food, beverage, treatment, products and other hotel facilities

Who are we looking for?

As a leisure assistant, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will become a pool responder as well as completing regular pool tests and pool plant operations, all of which will be trained.

If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment